Retail Supervisor
Please Note: The application deadline for this job has now passed.
Job Introduction
Job Purpose
- To lead a team of Retail Service Assistants and ensure high standards of restaurant and retail services within designated locations on the site at all required times.
Role Responsibility
- Experience of supervising employees within a service environment and maximising the performance of the team
- Ensuring staff observe security procedures when dealing with cash transactions
- Resolving staffing issues, reorganise service delivery at short notice to ensure standards maintained.
- To compile and organise training sessions with staff to cover areas specified in Training Record Cards
- Compile daily and weekly staff rotas and ensure that they are adhered to and the keeping of up to date staff holiday charts.
- Compile daily and weekly cleaning schedules and ensure that they are carried out by regular daily checks covering all areas.
- Provide retail service to patients, visitors and clients in accordance with agreed specification to achieve high standard of service
- Ensure that all statutory regulations regarding safety, fire and hygiene are compiled along with any Trust specific codes of practice
- Ensure compliance with cash handling procedures and be accountable for the accuracy of the cash takings.
- Check and be responsible for the receiving and storing of all purchases and overall security of staff during working hours on duty.
- Ensure safe use of a range of equipment and appliances
- Daily responsibility for leading a team in the retail function.
- Day to day supervision responsibility for the retail staff including training, appraisal, first line disciplinary and absence action.
- Participate in the training and in the induction of new staff, attending training and development events in support of the role.
- Take appropriate action to ensure operation to all health, hygiene and food preparation and service procedures referring to line manager as necessary.
- Be able to work under pressure and be flexible, including work at weekends and bank holidays.
The Ideal Candidate
Skills, Knowledge and Experience
Essential
- Retail Experience
- Supervisory Experience
- Customer Focused
- Excellent Time management
- Self-Motivated and innovative
- Ability to work effectively as part of a team
- Flexible approach to the role
- Ability to work well under pressure
Desirable
- Computer Literacy
- Experience of working within a healthcare establishment
- Previous Catering experience
- In depth knowledge of food safety regulations
- Basic Food Hygiene Certificate
- Manual Handling Certificate
