Retail Manager

Job Introduction

Sodexo's Government and Agencies segment have a fantastic opportunity for a Retail manager to join a new team and part of the National contract we have with the HMRC.

This is a fantastic opportunity to base yourself in Liverpool City Centre. Our continued growth on this site will provide you with exposure to the latest innovations and technologies, recruiting a great team and developing a strong client relationship.

As the Retail Manager you'll plan, organise and coordinate all retail activity across the operational business area. You'll ensure your team are engaged, motivated and getting the most from their roles.

You will need to have the experience of running a large team and taking control as a strong leader to be successful in this role.

Role Responsibility

• Plan, organise and manage delivery of all services within the retail operational business area
• To support the General Services manager to ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions.
• To supervise all aspects of performance of an assigned group of direct reports.
• To attend your performance development review to discuss job standards and agree development activities.
• Manage, motivate, engage and develop all aspects of performance of an assigned group of direct reports.

The Ideal Candidate

• Proven experience of managing client relationships within a contract environment
• Proven experience managing a budget and profit and loss on an account
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and Health and Safety qualification equivalent to IOSH managing safely
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Analyse problems analytically, develop opportunities and implement innovative solutions
• Knowledge/qualification in Health & Safety and Food Safety

Package Description

Salary - £27,500

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.