Retail Manager – 12 month FTC

Job Introduction

We are currently looking to recruit an experienced Retail Manager on a 12-month fixed term contract, to assist in the delivery of a high quality, timely, responsive, cost-effective and pro-active retail service across the prestigious Imperial Contact in London.

You’ll be responsible for the performance and delivery of the Retail & Catering Outlets in both hospitals to include Hospitality, Costa, Starbucks and Subway concessions and Sodexo branded outlets including vending; ensuring that all retail sales are maximised and that all the services fully comply with all Food Safety & Health & Safety legislation.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

• Ensure retail margins are improved upon and budgetary requirements are met
• Ensure food hygiene and health and safety legislation is adhered to
• Deploy a Retail team, assessing workload schedules and allocating resource as required whilst prioritising urgent requests
• Be responsible for customer care within the retail outlets, monitor customer feedback and respond to any customer complaints in a timely manner
• Ensure staff are actively cross & upselling, and have a good knowledge of allergens
• Ensure company retail promotions, procedures and policies are followed
• Monitor the performance of staff, carry out performance reviews and provide training and coaching as necessary, and record on the appropriate documents

The Ideal Candidate

• Proven experience of managing catering operations
• Ability to monitor, lead and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
• Good standard of literacy and numeracy
• Good time management and organisational skills
• Financial awareness & understanding in managing budgets
• Understanding of relevant Health and Safety, Employment and other legislative requirements
• IOSH Working Safely Certificate
• Food Safety Level 3 Qualification

Package Description

As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.

40 hours per week, predominantly Monday to Friday but there will be a requirement to work weekends and flexibility is required

Access to a variety of Sodexo benefits, including flexible benefits fund and bonus potential

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.