Retail General Manager
Job Introduction
We have an exciting opening for an experienced Retail General Manager to manage the delivery of retail services at Warrington General Hospital.
You will oversee the operation of popular high street brands including Costa Coffee, Subway and a retail restaurant within the hospital. You will ensure that the team delivers great customer service and customer satisfaction, meeting the needs of all visitors and staff at the hospital.
The role will be best suited to someone with Retail Management experience, strong people management skills and sound understanding of operating within P&L. Strong communication skills at all levels are a must and food background is highly desirable.
Role Responsibility
- Effectively manage the Retail Managers to ensure the Units they manage are providing the highest quality of service and standards
- Control and monitor the financial performance of the outlets and maintain costs within pre-budgeted targets
- Drive innovation in product delivery and customer service, anticipating and leading market trends
- Maximise profitable sales by the introduction and maintenance of food offers
- Engage and motivate the team to increase sales and efficiency
- Analyse and review sales and labour figures and forecast future sales volumes to maximise profit
- Actively seek and identify opportunities for business growth within the contract and external market
- Develop business strategy in line with current and emerging client needs, continually seeking ways to enhance quality and efficiently
- Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary
The Ideal Candidate
- Management experience within the retail catering sectors
- Experience of working in a fast-paced catering environment
- Understand the planning and organisation required to maximise sales.
- Experience of leading a team within a catering/food retail environment
- Industry acumen and knowledge of external industry developments and innovations
- Strong customer focus and ability to communicate at all levels of the business
- Excellent client relationship skills and ability to develop strong and profitable relationships
- Excellent attention to detail and passionate about people and service
- Confidence to lead and engage teams
- Good financial awareness
Package Description
£28,000 - £30,000 + bonus
As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
