Regional Operations Manager
Job Introduction
Sodexo have a requirement for a Regional Operations Manager for a major contract to provide Property Management Services to a high profile client within Greater London.
This is an exciting opportunity to help us grow our business and deliver transformation across a significant property portfolio, along with a great opportunity for perspective candidate to grow within our business.
Main aspects of the role:
- To manage a large team of field managers within a defined geographic area to ensure that client properties are open and operating at all times, assets are maintained, statutory requirements are met and that the supply chain is operating in accordance with SLA.
- Effective collaboration with the client supply chain members (TFM, security, FF&E, project management and lease/landlord to ensure exceptional customer service is provided on a daily basis to the DWP.
- Ensure team address any performance issues to the satisfaction of the Authority and escalate as required in accordance with SLA
- Maintain a visible presence to DWP employees and suppliers, identifying process improvements within the field which will improve service delivery standards to the DWP estate.
- Support the Head of Field in the development of systems, processes and stakeholder communication to ensure service excellence.
- Propose, implement and monitor specific service solutions and utilise field team to re- engineer processes and services in order to achieve savings and productivity requirements for DWP.
Role Responsibility
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The Ideal Candidate
Essential:
- Proven leadership experience in an integrator or similar operating model and the delivery of outsourced management services
- Experience managing long-term client relationships, preferably gained working in both the public and private sector
- Technical knowledge and or understanding of how core assets such as HVAC and Auto Doors etc. are maintained / repaired.
- Specific subject matter expertise in Estates and/or any of the supply chain towers
- Effective presentation skills
- Conflict resolution
- Manage multiple workloads and shifting priorities
- Ability to interpret and utilise complex and varied financial and commercial information
- Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
- Set and achieve standards and operate to agreed performance criteria; for example health and safety, hygiene
- Self-motivated and able to work on own initiative within a team environment
- Understanding of statutory requirement, policy and legal standings in areas such as M&E/Asbestos/ Fire etc.
- Development of strategic improvement inclusive of business case creation, project implementation and performance measurement.
- Experience with compliance management functions with an excellent knowledge of their interdependencies across field and relevant areas.
Desirable:
- Qualification or relevant experience in Business Management
- Relevant FM qualification (BIFM or equivalent).
- Experience developing CAFM systems and management information
Package Description
As part of our commitment to improving the quality of life for our employees, Sodexo offers a Flexible Benefits Scheme, allowing you to tailor a reward package to suit your needs but includes a technology scheme, private dental insurance, travel insurance, gym membership, Gourmet card, private medical insurance and the ability to purchase or sell annual leave. We also have a Sodexo Discount scheme, which offers employees and their friends and family the opportunity to benefit from over 1,200 discounts from top retailers both online and in-store.
About the Company
In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.