Regional Operations Manager (Facilities Management)

Job Introduction

Do you have a background in Soft Services and/or Catering, including fine dining? Do you have proven experience at leading in an Integrated Facilities Management role? Are you a dynamic relationship builder who is keen to develop opportunities and implement innovative solutions? 

We are currently looking for a Regional Operations Manager to support one our client contracts, covering several Head Office and Office Based Business sites in the Thames Valley & London Region. As the Regional Manager, you will be accountable for the delivery of all services across the region including Catering (with Fine Dining), Soft & Hard Services, and Minor Works.

Liaising with both technical and functional experts from within Sodexo and the client business you will be able to ensure that exemplary facilities services are provided at all sites within the account

The ideal candidate will have the passion and ability to lead & support site service delivery teams across multiple locations to ensure exemplary standards are achieved.

Role Responsibility

• Be responsible for the Thames Valley & London Region covering sites primarily focused around Head Office and Office Based Business units occupying senior business leaders.
• Work in partnership with the clients internal Real Estate organisation to deliver value adding services to end Customers
• Effectively manage the FM Operations teams at each site, ensuring the engagement of staff to support the delivery of exemplary facilities services.
• Manage delivery through matrix management teams whilst promoting an ethos of team work to instil a culture of Safety, Business Continuity and continuous improvement.
• Foster long term profitable relationships with the client to maintain existing business and identify new business opportunities by delivering operational excellence.
• Provide direction and expertise to the operating area by promoting Sodexo strategies and the overall Account Strategy in order to uphold the Company mission and values
• Motivate and lead team to enable achievement of ‘Go for Growth’ strategy
• Work with other Regional Operation Managers to develop best practice and best value solutions in conjunction with the overall client Account Strategy.

The Ideal Candidate

Essential:

• IOSH qualification or equivalent - Completion of internal SHE online training to IOSH is mandatory
• Proven experience of managing large and diverse IFM site service delivery teams
• Proven experience in an integrated facilities management role covering Hard, Soft and Catering Services
• Experience in working in a matrix delivery environment
• Excellent client relationship management
• Experience operating at management level in an M&E environment
• Broad knowledge of multiple service lines and their benefit to an organisation
• Knowledgeable of risk and legislation across all service lines

• Management knowledge of health & safety and food safety
• Able to work on own initiative within a team environment
• IT literate and financially astute

  Desirable:

• Proven experience of developing profitable relationships
• NEBOSH general certificate
• CIEH level 3 qualification or equivalent
• HNC or HND in Hard Services or equivalent business management qualifications
• Experience working in a standards/compliance environment
• BICs
• Corporate member of relevant professional institution
• Strong communication, and negotiation skills

Package Description

Up to £60,000, bonus, company car, a flexible benefits fund and retailer discount schemes.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process