Receptionist

Job Introduction

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

Role Responsibility

The Ideal Candidate

Package Description

Job Purpose

1. To deliver the highest standards of customer service and first point of contact for visitors
2. To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated within all areas of HMRC Leeds RC or other controlled areas.
3. To carry out general receptionist and administrative tasks

    

Accountabilities or “what you have to do”

1. To carry out general receptionist and administrative tasks, answering phones, processing emails, filing, organising paperwork, cleaning in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
2. To effectively carry out receptionist and administrative tasks as agreed within the Service Level Agreement as designated to HMRC Leeds RC
3. To have a full knowledge of all areas which have to be covered in the course of duty
4. To issue keys to client and colleagues
5. To clear and refill coffee room to include replenishing tea, coffee milk and sugar when necessary
6. When required to assist the catering department in the café shop
7. When required to assist in the mail room
8. Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
9. To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
10. To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
11. To ensure you wear all personal protective equipment provided and specified for the tasks
12. To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
13. To deal with any complaints / issues from customers immediately and report directly to Front of House Manager/Supervisor.
14. To participate actively within team meetings in order to develop ideas to enhance service offer.
15. To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / Supervisor.
16. To be flexible to work additional hours in order to cover holiday and sickness within the team.
17. To assist with the lifting and movement of furniture within a team or at preparation for meetings
18. To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
19. To complete any paperwork pertinent to the area of work
20. To offer excellent customer service to all customers
21. It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.