Reception
Job Introduction
Futures By Sodexo – the next generation of Facilities Management
Do you see yourself as a future leader? Why not consider working for Sodexo as part of that journey?
Our Futures programme is designed to start you off on the pathway to becoming one of our future leaders. The programme is run in collaboration with HIT Training, and has been designed to give you the right skills, capability and attitude to deliver facilities management focused on people and experiences.
As well as taking on a permanent role with Sodexo, as part of Futures you’ll also embark on a customer service apprenticeship designed to give you the skills that you’ll need to climb the career ladder. We’re also able to offer you a IWFM certificate too, meaning an extra qualification to add to your collection!
By joining us you will receive unparalleled formal training that will enhance your career. We’ve designed the programme to give ambitious people like you the business knowledge and training you’ll need to become a future leader within our organisation.
- 18 month on the job structured formal development programme, with an apprenticeship at the heart.
- Challenging and exciting responsibilities from your first day in the business, where your performance is expected to contribute to company success.
- Working for a global organisation that offers fast track career advancement.
https://www.youtube.com/watch?v=pCpB-VhL3eI
Important Information:
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2
English and Maths tests prior to completion of their Apprenticeship. In certain circumstances, depending upon the substantive role you apply for it may not be possible to attain the IWFM certificate however we will explore alternative qualifications wherever we can.
Please be aware that when you apply for this role we will share your information with HIT Training who are a leading apprenticeship provider so that they can assist us with ensuring that the apprenticeship programme we had in mind is right for your skills. HIT training may contact you separately to discuss the apprenticeship with you.
Role Responsibility
Accountabilities or “what you have to do”
- To provide an excellent reception service, ensuring all customers are attended to in an appropriate manner.
- To answer and manage internal and external calls and emails received, resolving customer queries effectively and efficiently in a courteous manner and according to Genesis Standards.
- Provide an efficient and timely service ensuring discretion and confidentiality at all times
- Deal efficiently and quickly with client complaints and queries.
- Ensure all visitors are registered and processed using the visitor management system
- Use active listening and questioning techniques when in direct contact with customers, always keep them your number one priority at all times
- To check and ensure all the facilities in the area are clean, tidy and ready for customers
- To give immediate attention to every customer upon approach.
- To respond to all customer requests and queries effectively and efficiently in a polite and courteous manner, ensuring these are met / logged / recorded and the appropriate supporting parties are advised accordingly.
- To support in-house events and conferences assisting with meeting room reservations, hospitality orders, AV and housekeeping requirements.
- To act as a “Communications Champion” cascading information to customers and internally using the right communication channels.
- To effectively monitor the group mail box, ensuring prompt and efficient replies.
- To assist with Ad-hoc meeting room and booth bookings according to guidelines and procedures.
- To report any equipment faults, maintenance requests etc. using the in-house remedy system.
- To work closely with the Audio Visual, Hospitality and Facilities Operative teams to ensure all the meetings in the area run smoothly and facilities are kept up to the highest standard.
- To maintain awareness of service levels and delivery of objectives.
- To promote GSK and Sodexo acting as an ambassador when carrying out all duties.
- To be punctual, reliable, excellently presented in uniform and adhere to appropriate shift patterns.
- To keep up to date with GSK and events to ensure that customers receive accurate and consistent information.
- Contribute/ assist in championing the needs for continuous improvement.
- To be receptive and adaptive to change in a fast moving environment
Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”
- Customer & Client Focus; Deliver exceptional customer service to build valuable long term relationships with colleagues, customers and clients
- Impact and Influence; Communicates to build relationships and interacts appropriately with others
- Continuous Improvement; Seeks to raise standards and improve quality of performance and service
- Working with others ; Works effectively and professionally with others to achieve the desired results
The Ideal Candidate
- Strong customer services skills and experience
- Service orientated attitude combined with innovative thinking
- Strong team player within a high quality customer service operation
- Knowledge and awareness of the Facilities Industry
- Be self motivated and work under pressure to balance conflicting deadlines is essential
- Communicate effectively with a wide range of customers and multi-service team service personnel to achieve results
Package Description
Job Purpose
AM Shift - 8am to 12pm / Monday to Friday
- To provide a high level of customer service by using initiative and excellent communication skills to promptly and effectively deal with visitors, bookings, requests and queries. As primary points of contact for GSK the right impression, customer service and innovation are key factors in the operation of the reception team.
Other information
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
