Post room operative

Job Introduction

We are looking for a Post room operative:

• To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our Clients and on site Contractors which involves sorting the incoming mail, delivering the mail correctly and timely and franking outgoing mail.
• Organize and support stationery deliveries which involves manual handling and carry out general cleaning duties.
• To support the Sodexo team and the HMRC personnel by carrying out cleaning, catering, receptionist and general unskilled tasks when required as delegated within all areas of HMRC Bristol RC or other controlled areas.

Role Responsibility

• To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our Clients and on site Contractors which involves sorting the incoming mail, delivering the mail correctly and timely and franking outgoing mail to the required standard established by the Service Level Agreement.
• To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Front of House Manager, only after correct training has been given.
• When required to assist the catering department in the café shop or by refilling coffee room to include replenishing tea, coffee milk and sugar when necessary
• To operate till as per training given, to include cashing up
• To follow Profit protection procedures
• Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
• To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
• To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
• To ensure you wear all personal protective equipment provided and specified for the tasks
• To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, Manual Handling, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
• To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.
• To participate actively within team meetings in order to develop ideas to enhance service offer.
• To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Manager
• To be flexible to work additional hours in order to cover holiday and sickness within the team.
• To assist with the lifting and movement of furniture within a team or at preparation for meetings
• To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
• To complete any paperwork pertinent to the area of work
• To offer excellent customer service to all customers
• It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

The Ideal Candidate

Essential 

• Health and Safety Procedures must be followed at all times.
• Identify the standard/end result required for a task and complete it accordingly. 
• Support team to achieve work goals, etc. 
• Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, at all times

Desirable

• Ability to work under one’s own initiative. 

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.