Operations Director - Key Contracts & Growth

Job Introduction

Do you love food and have the experience to drive growth of our business in the London market?

Sodexo are recruiting an Operations Director (Key Contracts & Growth) in London to build and implement a strategy for growth in food only contracts for the Corporate Services segment.

As Operations Director you will have a fantastic network in the London region as well as influencing skills, ability to grow relationships and retain current business. It is essential to have experience in a role in the London market where responsibility encompasses new business growth and operations.

We are looking for an innovative Operations Director that can motivate teams and has the experience of managing large, food only contracts, is this you? Get in touch today!

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

Role Responsibility

• Identify organic growth opportunities through innovation and new initiatives within existing contracts
• Manage senior clients expectations around the future development of the accounts
• Seeks new ways to drive revenue and grow accounts, selling new service lines and play key lead role in contract retenders when applicable
• Ensure contracts are performing within the agreed SLAs at all times to meet Sodexo commitments, review quarterly showing key objectives, goals and measures that link to the overall business plan and strategy for the segment.
• Develop a full understanding of the contracts of the accounts in the business area
• Lead the management of Health, Safety and Environmental Legislation relating to the building portfolio ensuring the statutory requirements are met and all records maintained.
• Take overall responsibility for ensuring the contracts perform to budget and achieve their unit business plans and improve financial performance utilising nominated suppliers, maximising labour productivity in line with Company models, policies and procedures and controlling costs
• Coach managers to ensure that the Focus on Five principles are adopted, employees’ performance is managed through the Sodexo performance management processes and talent development and succession planning activities take place
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Senior Management reviews with the customer on performance on a monthly basis.

The Ideal Candidate

• Held a leadership position in the London market where responsibility encompassed new business growth and operations
• Proven experience in managing single P&L accounts in excess of £10m with blue chip banking or professional services clients.
• Experience of Hard and Soft FM contracts desirable
• Proven experience of managing large food only contracts
• Management of remote and/or large and diverse teams
• Manage multiple workloads and shifting priorities
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Self-starter and able to work on own initiative within a team environment
• Someone who can demonstrate ability to get things done with pace.

Package Description

This role has a competitive salary with an array of benefits attached including bonus, a car or car allowance, a flexible benefits fund, retailer discount schemes, annual leave and pension.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process