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Operational Excellence Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

A great 6 months fixed term contract has become available for an Operational Excellence Manager to join our team on a new and growing account with a possibility for the role to become permanent in future. You would be an experienced facilities management professional with a soft services bias, passion for driving innovation, technology savvy with great sense of outstanding service delivery.

We offer a great team, a salary up to £60,000, a bonus and flexible benefits package. The role will mainly cover South East England.

 

Role Responsibility

  • To support the development of the Sodexo Quality of Life services offer across the account
  • Work with the Operational Platform to develop tools to measure improvement to Workplace Experience
  • Develop strong relationships with day- to-day clients and site population
  • Look to drive financial savings across the account
  • Continually look to develop new initiatives within operations demonstrating forward moving business and innovation to clients and provide support to country/site leads to do the same
  • Seek ways to drive financially sustainable initiatives across the contract
  • Keep CSR at the forefront of all innovations and proposals
  • Ensure business desired outcomes are met and standards of excellence are delivered 
  • Pro-actively develop client and customer relationships 
  • Liaison and co-ordination with in-country/regional management, services operations platforms and operational teams to lead and coordinate activities associated with the role
  • Lead, develop, manage and motivate a high performing team ensuring that the client receives services of the highest quality
  • To actively work with other peers and colleagues and as part of the senior account leadership team 
  • Manage services in line with contractual, quality & compliance, EHS and risk requirements of Sodexo and client and any other governance requirements
  • Understand relevant client policies & procedures for deployment across the region
  • Establish industry and internal networks to ensure continuous improvement and to provide insight through the effective use of market data and operational delivery techniques
  • Own the delivery of key programs - cost reduction, business value opportunities and service improvement programs.
  • Ensure that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice.

The Ideal Candidate

  • Experience of having operated successfully within an outsourced B2B environment  
  • Demonstrable track record of developing successful operational strategies across multiple sites
  • Exceptional client relationship management skills and interpersonal skills connecting different parties at various levels
  • Development of commercially viable solutions, based client needs and price products/services accordingly
  • Considerable experience in FM soft services delivery
  • Proven track record of initiating and leading demanding business change programmes 
  • Proven experience of developing profitable relationships with clients
  • Excellent communication, influencing and facilitation skills, able to host meetings
  • Self-motivated and able to work on own initiative within a team environment, managing and prioritising own workload
  • Ability to interpret, summarise and utilise financial and commercial information in order to drive sales growth 
  • Excellent presentation skills both in person and via video meetings
  • IT literate, excellent working knowledge of MS packages
  • High level of attention to detail
  • Commercially astute, target orientated

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

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