Mess Manager

Job Introduction

Sodexo have an excellent opportunity for a Mess Manager to join their busy team based in Hook, Hampshire. 

The role will be responsible for running and supervising day to day activities within the Mess, this will include menu planning, collaborating with the catering team ensure accurate costings and delivering excellent service to our guests and residents. 

The ideal candidate should have previous experience managing within a soft FM industry, excellent people and communications skills, both written and verbal. 

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and increase overall value to the taxpayer.

Role Responsibility

• Perform and supervise the day to day activities of the Mess, to the benefit of all members and residents 
• Promote and manage functions including planning, menus and costing in conjunction with the catering team 
• Ensure standards of service detailed in the schedule of requirements (SOR) and quantity tables are achieved, maintained and developed 
• Liaise with the PMC/RSM and mess committee to develop relationships and promote Sodexo 
• Plan, organise and manage delivery of all services within the Mess operational business area 
• Ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area 
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations 
• Embracing the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values 
• Manage all aspects of performance of an assigned group of direct reports
• Continue to develop one’s own skills and knowledge within the position, including any required training courses 
• Maintain excellent client/customer relationships 
• Attend team briefs, huddles and meetings as required 
• Attend your EPA to discuss and agree job performance, objectives and development activities 
• Maintain professional work standards at all times 
• Care for all company equipment and ensure that any faults are reported to management 
• Act as duty manager ‘on call’ and holiday/weekend cover as directed by line manager 
• Ensure the standards across the site(s) are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract 
• Ensure the prompt provision and efficient service of all meals and catering requirements at the specified time to the standards laid down in the KPI's 
• Take adequate steps to ensure the security of company and client property and monies under your control  

The Ideal Candidate

• Knowledge of working in a management role within the soft FM service industry 
• Leadership skills and knowledge 
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures. 
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication  
• Management knowledge of health & safety and food safety 
• Ability to make independent decisions 
• Able to work on own initiative within a team environment 
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook) 
• Able to demonstrate attention to detail and adherence to standards  
• Analyse problems analytically, develop opportunities and implement innovative solutions 

Package Description

Up to £25,000 plus benefits 

Working Hours Monday to Friday 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

All offers are subject to security Clearance

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process