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Lobby Host

Please Note: The application deadline for this job has now passed.

Job Introduction

The Lobby Host is an ambassador for Microsoft and RE&F (Real Estate & Facilities) creating first impression for all guests.  The Lobby Host is responsible creating experiences that make Microsoft guests feel important, and through this interaction they receive an enhanced experience. 

This role will positively showcase Microsoft’s digital workplace capabilities demonstrating dynamism and agility in the way the service is offered through digitized tools.  

The lobby host is responsible for the guest experience, and other services provided by front of house, which may include: switchboard, lobby, meeting rooms, concierge and events.  

 

Role Responsibility

As part of a highly dynamic proactive, multi-disciplined and professional Facility management team, the Lobby Host will be responsible for the highest level of front of house, guest experience and events services:

  • Demonstrate ‘best in class’ Customer Service and Satisfaction
  • Ensure all Microsoft visitors feel important through positive interaction
  • Use Microsoft lobby experience tools, to schedule all visitors, tailoring essential orientation information to enhance their customer journey, acting as an ambassador for all visitors until connecting with their host, event or meeting.
  • Operate a professional and agile switchboard service, standing by any Microsoft operational playbooks or protocol training
  • Conduct audits and checks, collaborating with the local service teams to ensure the space offers a 5 star experience, always Foster great relationships with colleagues and key stakeholders, where all interactions and communications consummate professionalism Offer guidance and support to all unannounced visitors complying with GDPR and global security standards
  • Maintain a sound knowledge the facility orientation, service outlines and benefits of the RE&F services, be on hand to share this knowledge to enhance the service journey and experience
  • Proactively recommend service enrichments and efficiencies that enhance the lobby experience
  • Co-ordinate events, catering and meeting the needs of all customers
  • Provide accurate and timely reports to the facility manager
  • Actively reports and resolve service improvements, show a continuous improvement mindset
  • Look for time efficient ways of completing any activity, which is customer focused
  • Escalate potential and actual service issues, appropriate and timely manner
  • Be punctual
  • Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed
  • Be friendly, pleasant acting with a one team approach across all RE&F services
  • Attend briefings and training sessions, following instruction and conveying knowledge

 

The Ideal Candidate

Exemplary service excellence experience, understanding how to deliver outstanding customer journeys, experience within a similar environment is essential

Professional, warm, friendly, caring and above all articulate with a positive can do attitude

Passion for technology, tech savvy

  • Communicative, good prioritisation and organisational skills
  • A thirst for knowledge of our client, Microsoft, RE&F and Sodexo
  • Capable of absorbing, retaining and translating information to enhance the service experience
  • Confidential, ability to manage sensitive situations and data, professionally and fluently

A natural ability and experience in conversing confidently with a range of people, international visitors, senior leaders to front line service team

Adaptability, capable of adjusting work schemes and schedules to work within a dynamic environment

A talent to apply logical and creative thinking situations creating the best outcome for the customer

A positive outlook creating solutions not issues

 

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

 

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