IT Technician
Job Introduction
Sodexo Justice Services are currently recruiting for a Technical Operations Technician to be based at HMP Addiewell in West Lothian. The IT function sits at the very heart of the operation – supporting every aspect of daily operations from CCTV and security systems to printer maintenance, from providing staff training to project managing software upgrades.
Technical training will be provided as part of the role.
HMP Addiewell is a learning prison, with a strong and concerted focus on learning not to reoffend, relevant skills training and employability and we work with all areas of the wider community to en-sure prisoners have the best possible chance of leading positive lives following release. Addiewell opened in 2008 and has become an integral part of the Scottish Prison Service estate earning praise for its innovation, use of technology, strong partnership working as well as its “can do” culture.
For more information on Sodexo Careers please visit Sodexo Careers and Careers in Justice
Role Responsibility
Main Responsibilities
- Provide assistance and support to customers of all services delivered by the Technical operations dept. e.g. All IT networks, CCTV and telephony systems.
- Support/Promote the IT Services throughout the establishment
- Active member of a small team, that has responsibility for:
- Desktop / Server support.
- Hardware imaging
- Backups
- IP Telephony
- Asset Management
- Providing 1st line support for all IT functions.
Hardware support for the following (not an exhaustive list)
- Laptops
- Desktops
- Servers
- Printers
- Telecommunications Equipment
- CCTV
- PBX
- Security Equipment
- Audio Visual Equipment
- Software support for the following (not an exhaustive list)
- Windows 10
- Windows Server 2008/2012
- Microsoft Office 2010/2013/2016 & Office 365
- E-mail client (Outlook)
- Business applications
- Security Systems
- Perform daily checks on identified equipment.
- AV equipment maintenance.
- RJ45 Cable patching.
- Imaging new systems.
- Ordering IT hardware and consumables.
- Producing/reviewing and updating documentation.
- Ensure Health and Safety requirements are met.
Undertake any other IT duties as required that will contribute towards the effective running of the establishment.
Please see attached job description for further information regarding the role requirements.
The Ideal Candidate
Essential
- First-rate knowledge/familiarity with MS Office (2010, 2013, 2016 and Office 365)
- Excellent knowledge of Windows 10
- Previous experience in a First Line Systems support or similar IT role
- Ability to work individually or as part of a pro-active team
- Attention to detail.
- Ability to prioritise workload
- Able to obtain Enhanced Disclosure
- Ability to work outside normal office hours as dictated by projects/incidents
- Knowledge of ITIL
Desirable
- Exposure to Avaya or IP phone systems.
- Knowledge of ArcServe or other Back-Up Solutions
- Relevant Microsoft certification.
- Experience in similar support role.
Package Description
Salary £20K – £23K (DOE) plus excellent benefits (including free meals and parking, group discount schemes and pension)
Working Hours – 37.5
Post holders will be subjected to an Enhanced Disclosure Scotland check prior to being employed.
About the Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.
Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
Please note all roles within Sodexo Justice are subject to security and recruitment checks which may include a Social Media Check. You will also be asked to provide 5 years’ worth of references and request employment history details from the HMRC.
