ICT Assistant

Job Introduction

At Prestige Nursing + Care we are leading the care industry to raise standards by providing high quality, personalised and specialist services that ensure people receive the highest quality of care.

With over 35 branches in England and Scotland and 75 years of experience in providing homecare to the community we are committed to be the best in our industry.

This is an exciting time to be joining Prestige Nursing + Care, part of the Sodexo Group. A rare opportunity has arisen to join our established ICT team as a ICT Assistant.

We are looking for a dynamic and independent professional with solid IT experience and a flexible, enthusiastic and can-do attitude to join our team. 

The role of ICT Assistant is to assist in the support and maintenance of users and equipment within Prestige Nursing Group. The role will involve communicating with users and understanding their requirements and resolving issues. The role requires a good knowledge of systems and the technologies behind the systems. The ICT Assistant will also be required to configure and maintain equipment and to maintain records of equipment.

Role Responsibility

The main duties of the role will include

• Provide assistance in the use of personal computer hardware and software
• Set up and configure desktop computers, peripherals and accounts assigning security level
• Install software and install and repair hardware and peripherals;
• Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate
• Administer user accounts
• Design and produce basic reports
• Transfer computer files between platforms
• Act as a user liaison for the ICT Department, communicating, resolving, and/or initiating the resolution of problems and concerns
• Maintain accurate records
• Any other tasks as requested by the IT Manager

The Ideal Candidate

Key skills and attributes that we are looking for are-

• Be a University Graduate (or equivalent) from an ICT program
• Have knowledge of a variety of hardware, software and operating systems.
• Knowledge of Microsoft SQL, Microsoft Dynamics, Windows 10 and  Microsoft Sharepoint along with Office products would be advantageous.
• Have the ability to work as part of a team.
• Have the ability to handle a number of projects and to prioritise work.

• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing + Care’s values

Package Description

• A competitive salary
• 28 days annual leave increasing every year by 1 to the maximum of 33 days over 5 years service
• Work Place Pension
• Access to “Your Prestige” Employee benefits scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.