Skip to content
Working at Sodexo - engineer fixing large machinery

Our vacancies

Search Jobs  

Hotel Services Supervisor - Healthcare

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo Healthcare are currently looking to recruit an experienced Hotel Services Supervisor to assist in the management of a high quality, time responsive, cost effective and pro-active hotel service to meet the needs of the wards and departments to the standard required by the Client and Sodexo as set out in the Service Level Agreement.

Sodexo Healthcare is a leading provider of services to the NHS and private healthcare organisations in England. We provide quality of life services that improve patient and staff experience, raise standards and deliver financial benefits to our clients. We help to enhance the patient environment (including patient dining, cleaning/housekeeping, retail services), provide clinical support (equipment sterilisation) and manage technical estates teams (estates management, asset management, land maintenance and energy management).

Role Responsibility

  • Deploy a team of domestic/patient service assistants, assessing workload schedules and allocating resources as required whilst prioritising urgent requests
  • Supervise the work of all frontline hotel services staff to maintain and deliver a quality cleaning and food service according to set work schedules and procedures
  • Undertake regular monitoring of quality control systems for the service, including HACCP
  • Undertake appropriate remedial action in areas that do not meet the required standards.
  • Oversee the reporting of maintenance defects of equipment and chemicals, according to set procedures
  • Assist in implementing departmental policies to agreed standards
  • Monitor, manage and report on all staff absences and sickness
  • Ensure that all staff tools and equipment are kept clean, hygienic, and well maintained with any faults or repairs being reported to their line manager
  • Ensure that all materials and equipment are always locked away when not in use
  • Accurate completion of necessary documentation as requested
  • Build and maintain effective relationships with staff and clients
  • Control the receipt and issue of supplies ensuring stock rotation
  • Assist in the assessment of costs associated with any ad-hoc work requested ensuring an efficient and a cost-effective service.
  • Responsible for training and induction of new hotel services staff
  • Provide cover as necessary in times of staff shortages
  • Analyse and resolve staff performance problems and conduct staff PDRs
  • Assist in organising and implementing appropriate training in line with personal development plans
  • Complete supervisor check shifts during each shift for areas of responsibility, and reporting findings/escalating issues to the management team
  • Perform other such duties as may be reasonably requested by the Hotel Services Manager or Deputy Hotel Services Manager.
  • Adhere to all Health and Safety Regulations and COSHH

The Ideal Candidate

  • Effective communication and customer care skills with patients, visitors, customers, clients and staff
  • Strong interpersonal skills and an ability to communicate effectively with customers, clients, and staff at all levels
  • Ability to monitor, lead, and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training
  • Understanding of relevant Health and safety, Employment and other legislative requirements.
  • Proactive approach to problem solving
  • Good literacy and organisational skills

Desirable

  • Knowledge of NHS policies, equipment requirements, and management practices
  • Experience of working within a hospital environment
  • Ability to achieve and set high standards and operate to performance criteria
  • Positive approach to learning in role and actively identifying opportunities for self-development.

Package Description

We are ideally looking for someone with some experience to join our Housekeeping Supervision Team, the successful candidate must have basic computer skills as these are needed for this role. The shift is a 2 week roster/30hours per week

Week 1: Monday 6.00-12.30 Tuesday 14.30-21.00 Wednesday 14.30-21.00 Thursday 14.30-21.00 Friday 06.00-12.30

Week 2 Monday 14.30-21.00 Tuesday 06.00-12.30 Wednesday 06.00-12.30 Thursday 06.00-12.30 Friday 06.00-12.30

£10.08 per hour

 

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings bellow you consent to this. Read more about cookies.