Hospitality Manager

Job Introduction

Role Responsibility

• Evaluate ideas for additional scope of work and additional services and recommend to the client as appropriate.
• Ensure all events are managed according to customer expectations
• Deliver and promote Continuous Improvement and best practice
• Work with catering team to ensure foodservice is to the required standard and Concierge team support in the delivery/service and standards
• Ensure concierge team in the Business Centres floors work effectively with catering team to provide a 5* service
• Managing vendor compliance in line with Sodexo's procedures
• Ensure all areas are fit for use by the Shell personnel and react accordingly, report and manage faults
• To be responsible for all day to day aspects relating to the management and maintenance of the departmental equipment within the contract specification to the agreed performance, qualitative and financial targets
• To provide a service to the agreed standards in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract
• To be responsible for scheduling of work within the specified details of the contract
• Build a team of motivated and engaged employees who strive to give their best for Sodexo at every opportunity
• Actively support and promote the “One Team” ethos of working and supporting between departments.
• Any other duty as asked by a Sodexo manager

The Ideal Candidate

Essential

• Must have finesse and be detail focussed.
• Language skills advantageous ie: Dutch & French (a bonus but not essential).
• Knowledge and understanding of Health & Safety and regulatory requirements applicable to the industry
• IOSH Managing Safely or equivalent
• Industry acumen and knowledge of event management, Good understanding of budget management and food service
• Confident in decision making and consulting with a diplomatic approach.
• Experience in supervising a team and problem solving
• Driven to excel in all areas of customer service
• Highly presentable in all personal aspects at all times.
• Experience of working in an environment where compliance to standards is key
• Knowledge of IT systems

Package Description

£45,000 - £46,000 Depending on Experience 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.