Helpdesk Administrator

Please Note: The application deadline for this job has now passed.

Job Introduction

To work as part of the Helpdesk team in meeting SLAs and offering a high and consistent standard with a mind set of continuous improvement. Manage room bookings, log internal job sheets, use & maintain client systems & assisting the client in successful project work as well as promoting Sodexo

Role Responsibility

Communicate clearly & efficiently with client staff, the Helpdesk & Facilities team.
Liaise with the client, assisting in project work & client documentation
Ensuring job sheets are logged & jobs are issued to correct departments through the QFM system
Help maintain the accident/incident record
Assist with organisation of client events
Ensure that a minimum of 95% of the calls coming into the Helpdesk are answered, actioned promptly & politely
Attend any meetings as requested and take minutes
Attend other sites if required
Help maintain client systems including Sypol, Cardinus, Oracle, QFM, Accident Tracking Report, Environmental Complaint Register, Training Matrix
Obtaining quotations & Placing orders
Attend or take part in training, internally or externally
Filing of Sodexo & Client documents
Covering Reception responsibilities when required
Have a working knowledge of E-Prophit (Sodexo Operating System)
Continuous improvement to agreed standards

The Ideal Candidate

Essential

Experience in Excel, Word, Powerpoint & Outlook
Good literacy skills
Excellent Communication Skills
Experience of dealing with the public

Desirable

Knowledge of company procedures
Minute taking
Knowledge of Health & Safety Management systems
Experience in a similar role

Package Description

Do you have a keen eye for detail and a drive and passion for excellence in service delivery, do you expect things around you to be nice, clean and tidy? Would you like to work for the 18th largest company on the planet?

We have a great opportunity for a helpdesk administrator to join our team on our high-profile automotive clients site in Epsom, Surrey. In addition to great colleagues (even if we do say so ourselves!) you can enjoy free on-site parking, subsidized Nuffield Health on-site gym membership and after 2 years of employment you would be eligible to join staff privileged purchase car scheme.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Salary	£10.94
Frequency	Annual
Job Reference	SDX/TP/41934/55797
Contract Type	Permanent – Full Time
Closing Date	30 April, 2020
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	Epsom, Surrey, England
Posted on	10 February, 2020

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