Head of Operations

Job Introduction

At Prestige Nursing + Care we are leading the care industry to raise standards by providing high quality, personalised and specialist services that ensure people receive the highest quality of care in their own homes. 

With over 35 branches in England and Scotland and 75 years of experience in providing homecare to the community we are committed to be the best in our industry.

This is an exciting time to be joining Prestige Nursing + Care, part of the Sodexo Group. A rare opportunity has arisen to join our Senior Leadership Team as a Head of Operations on a 12 month fixed term contract.

The role of Head of Operations, is to drive improvements in quality and client outcomes. To safeguard the company against risk through audit and quality markers, analysis of incidents, and working with operations team to deliver improvements and maintain high standards of care.

We are looking for a dynamic and independent professional with solid experience in Health Care Management, an eye for quality and flexible, enthusiastic and can-do attitude.

Role Responsibility

The main duties of the role will include

• Be the nominated individual with CQC for all Prestige Nursing + Care registered sites

• Work closely with the Business Director in capacity and succession planning in line with the Operating Model and Budget
• Deputise for the Business Director as and when required

• To ensure that the framework of service delivery for all branches continually meets safety, quality, legislative and regulatory requirements
• Ensure that any changes to the regulatory requirements of CQC, SSSC and Care Inspectorate are quickly and accurately reflected in changes to Prestige/Elite policies, systems, processes and training
• To develop a strategy for early identification of risks, in care delivery and/or business and working closely with operations/central office to develop an action plan to resolve risks
• Providing recommendations and implementing change or improvements to consistently deliver a high quality of service across the business
• To develop a strategy for rapid and effective complaint resolution and analysis, where appropriate ensuring that changes in process are made to prevent future re-occurrence
• To be the principle point of contact for external relationships with CQC, SSSC, Care Inspectorate
• To work collaboratively and flexibly with Operations Teams in developing and implementing training to support business change initiatives
• Oversee training to ensure it is in line with business needs, regulatory and legislative requirements whilst recommending and leading on new opportunities
• Work closely with the Head of Clinical Services to be aligned on clinical and operational strategies and direction
• Ensure that a robust formal induction process for all staff is in place and continuously improved which is streamlined with any HR induction requirements
• Member of the Senior Leadership Team contributing to the wider strategic and operational plans of the business
• Responsible for making sure training is delivered effectively and within budget
• Ensuring there is an effective quality assurance framework in place across the business, seeking regular feedback from clients and staff and working closely with care services and operations to inform service development.
• Leading the operations team to ensure quality audits are regularly conducted at branches and that the recommendations for improvements are implemented at a company level and/or branch level
• Robust monitoring of compliance against agreed pathways and KPIs for operations managers

• Monitor and report on compliance of the Operational teams to the Quality and Governance Frameworks, ensuring data integrity across operations
• Undertake any other reasonable duties as requested by your line manager

The Ideal Candidate

Key skills and attributes that we are looking for are-

Essential

• Educated to degree level or qualified by experience
• Healthcare operational experience and good understanding of all aspects of Care including governance, reporting, safeguarding, policy, CQC, incident management
• Strong analytical and data interpretation skills
• Strong stakeholder management skills
• Good interpersonal, communications and presentation skills
• Strong coaching skills
• Well organised, responsive and able to work under pressure
• 10 years care experience at a senior level
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing + Care’s values
•  

Desirable

• Experience of organisation development and design, and facilitation of change including consultation and engagement
• Proficient user of Microsoft Office programmes

Package Description

What we offer in return

• A competitive salary
• Yearly bonus up to 15% of salary dependant on the organisation achieving targets set in place as well as company profits
• Car Allowance
• Private health care
• 25 days annual leave increasing every year by 1 to the maximum of 30 days over 5 years service
• Work Place Pension
• Access to “Your Prestige” Employee benefits scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.