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Head of Operations (Catering and Hospitality)

Please Note: The application deadline for this job has now passed.

Job Introduction

We have an exciting opportunity for a Head of Operations to join the Sodexo team at Newcastle United Football Club; this leadership role involves driving team engagement, ensuring a high level of service and meeting financial expectations. Working closely with the Catering Services Director, you will oversee the operational requirements at site from conference and banqueting, retail and hospitality. This is an exceptional opportunity to undertake a senior role within a global business, where you will have autonomy to drive change forward.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France, The Open Championship and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

 

Role Responsibility

You will lead and inspire the operational teams across retail, hospitality and conference and banqueting to meet all our agreed standards, striving for results and managing within budgets. This is an excellent role; the team is very passionate about the services we provide, across a range of events including match days, large scale concerts and corporate parties. This role covers team engagement, driving retail sales, working to budgets and improving standards, looking for ways to improve our services and ultimately impacting client engagement. This is a great opportunity for someone looking to join a global business but managing a local venue, where people are at the heart of the operation.

The Ideal Candidate

  • Experience in leading an operational team within stadia or large venue environment
  • Expertly manage day to day client relationships
  • Well presentation and communication skills
  • Experience of delivering high quality hospitality operations
  • Proven experience in managing P&L accounts and driving profitability
  • Operational knowledge, skills and experience in managing multi service operations
  • Management of large and diverse teams
  • Manage multiple workloads and shifting priorities

Package Description

Up to £48,000 + Bonus + Attractive Benefits

About the Company

Our mission is improve the quality of life of Sodexo employees and all those we serve, and contribute to the economic, social and environmental development of the communities, regions and countries in which we operate. We work to improve the well-being of people across the globe through our unique range of expert services and the talent of our teams. As one of the world’s largest employers and a
company of “people at the service of other people,” we are committed to being an employer of choice – providing jobs for our people, as well as training and opportunities for internal promotion to help our employees move up the career ladder.

Salary Up to £48,000 + Bonus + Benefits
Frequency Annual
Job Reference SDX/RF15361/RM
Contract Type Permanent – Full Time
Closing Date 02 November, 2018
Job Category Hospitality
Business Unit UK Sodexo Live
Location Newcastle, England
Posted on 17 October, 2018

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