HR Customer Service Assistant - 6 months FTC

Job Introduction

We have a fantastic opportunity to join our HR Services team as a HR Customer Services Assistant on 6 months fixed term contract.

Our first class HR team provides excellent front line customer support to the Sodexo business in the UK and Ireland.

In this role you will be involved in taking phone calls relating to HR advice and resolving queries related to HR processes. This is a great opportunity for someone who is interested in a career in HR and is passionate about customer service.

Rise with Sodexo
https://www.youtube.com/watch?v=pCpB-VhL3eI&feature=youtu.be

Role Responsibility

Hours are - 7.45 – 4.15pm or 8.45am - 5.15pm –these are alternated weekly, however everyone finishes at 4.15 on Friday.

This role involves providing a HR Helpdesk query handling service for customers, handling calls in a responsive, efficient and customer focused manner.

Working to Service Level Agreements, and using a Customer Service Management system to log calls that can’t be resolved immediately.

You will seek to answer a variety of questions related to pay, annual leave, sickness, travel and new starters.

Reporting to the HR Customer Service Team Leader, you will support other teams during busy periods and liaise with other departments when required.

The Ideal Candidate

• Customer service experience
• Basic IT skills
• Good phone manner
• Resilient and professional
• Interested in HR
• Able to work cooperatively within a team and on own initiative

Package Description

£20,000 per annum

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

About Sodexo

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.