Job Introduction
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Responsible for managing the delivery of multiple services (Cleaning (GMP), Catering, BFM, Pest Control, Landscaping) at site level, ensuring outstanding service delivery at all times and exceeding Sodexo targets whilst maintaining compliance within business ops and health and safety. A people management person with good leadership skills and the ability to work with the on-site team.Client relationships form a key part of this position, both with local client and on-site building managers.
Main responsibilities include:
- Comprehensive knowledge of contract scope and form (e.g. variation control)
- Performance management across teams and service lines, reporting and monitoring of performance.
- Financial management to ensure control of spending and budgets.
- Assume full responsibility for contract outputs and management of services against contracted scope of works.
- Ensures full compliance in line with Sodexo and Pfizer policies and procedures
- Interfacing with Segment teams and Segment subject matter experts via a matrix structure.
- Cultivate a shared sense of identity among all Sodexo services on site.
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Role Responsibility
- To work collaboratively with the central team and central subject matter experts to deliver all contractual requirements to the client.
- Work with the central finance team, Contract and Client Relationship Manager to assist with the co-ordination of all financial and KPI reporting, budgeting and change management across the account.
- Work with the central subject matter experts to ensure a standardised, consistent and compliant approach is implemented for each subject area (e.g. HR, Communications, Operational Excellence, Technical Services, HS&E)
- Understand the requirements of central reporting on key functions to meet the agreed account wide objectives.
- Work with subject matter experts regarding initiatives, such as nutritional information in all catering facilities to ensure a standardised approach is implemented. (where applicable)
- To work collaboratively with segment teams and subject matter experts to deliver all contractual requirements to the client.
- Work closely with the Contract and Client Relationship Manager and segment teams to develop a site support, coaching and information structure to ensure that the team (including self) get the right level of commercial and local support.
- Ensure clarity of understanding and application on KPI, other risks and potential rewards.
- Ensure that all country legislative requirements (including inspections) are carried out and dealt with in an appropriate manner.
- Work with the finance teams to ensure the co-ordination of all financial and KPI reporting, budgeting and change management across the account to meet the central deliverables.
- Liaise with country subject matter experts (in conjunction with relevant central subject matter experts) to ensure a standardised, consistent and compliant approach is implemented for each subject area (e.g. GXP, HR, Communications, Operational Excellence, Technical Services, HS&E)
- Jointly work with the segment teams and subject matter experts to ensure that Sodexo’s service delivery remains at an optimum level and work together to resolve any issues (e.g. staffing, HS&E, performance management)
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The Ideal Candidate
- Experience in a Services leadership/management role
- Experience of delivering soft and technical services through a management team across one or more sites. GMP cleaning is desirable but not essential as training will be provided.
- Proven experience of managing a high profile, quality led P&L contract
- Experience of leading a site based and responsibility for budget and profitability
- Significant experience within a multi service line environment
- Experience of leading a local project management team
- Familiar with operational excellence techniques/philosophy
- Excellent relationship management at all levels
- Proven track record leading a team of well trained and engaged staff
- Ability to work as part of a team
- Excellent communication skills
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Package Description
Salary Depending on Experience + Benefits
About the Company
In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.
Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.
Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.
Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
