General Services Manager

·        Provide strategic leadership to the site & contract in order to deliver significant business growth.

·        Be an ambassador for Vested Contract behaviour on site and ensure that Vested behaviours are displayed by all members of the team.

·        Point of escalation and issue resolution for all issues on site.

·        Pro-actively develop and build the Client relationships at site.

·        To implement and maintain business improvement, process standardisation and improvement in all areas.

·        To provide thought leadership on all IFM service delivery and act as an SME for service delivery of a total IFM offer.

·        Responsible for delivery of business targets and maximising the profitability of the contract and deliver the required results.

·        Liaison and co-ordination with in country & regional management and operational teams.

·        Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the Client receives services of the highest quality.

·        Support the ROI operations lead in the development of business strategy in line with current and emerging Client needs.

·        Responsible for the day to day delivery of services to Johnson & Johnson in line with a consistent approach across the ROI.

·        To actively work across the ROI with other site leads and as part of our ROI operation.

·        Interface and collaborate with the country team and SME’s.

·        Ensure a safe, compliant environment for our teams and customers by ensuring processes are followed and gaps identified and escalated to resolution.

·        Point of escalation and issue resolution for all issues on site.

·        Pro-actively develop and build the Client relationships at site.

·        To implement and maintain business improvement, process standardisation and improvement in all areas.

·        Responsible for the delivery of services and act as an SME for service delivery of a total IFM offer.

o   Cleaning Service – Office & General

o   Gxp / Cleanroom Cleaning services

o   On Site Catering – Fully functional Restaurant

o   Security / Manned Guarding Services

o   Sub Contractor Services

§   Landscaping

§  Pest Control

·        Finance & Budgetary Management

·        Liaison and co-ordination with in country & regional management and operational teams.

·        Support the ROI operations lead in the development of business strategy in line with current and emerging Client needs.

·        Responsible for the day to day delivery of services to Johnson & Johnson in line with a consistent approach across the ROI.

·        Interface and collaborate with the country team and SME’s.

·        Ensure consistent and effective governance at each site vs agreed Vested Contract criteria 

Essential

• Proven experience in managing large site with multi-disciplined teams.
• Exceptional Client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand Client and contractual needs.
• Ability to manage multiple workloads and shifting priorities in a fast passed dynamic environment.
• Ability to interpret and utilise complex and varied financial and commercial information.
• Excellent interpersonal skills and ability to communicate effectively with customers, Clients and employees at all levels.
• Ability to achieve set standards and operate to performance criteria; for example health and safety, hygiene.
• Self-motivated and able to work on own initiative within a team environment.
• Proven track record of initiating and leading demanding business change programmes.
• Excellent communication, negotiating, influencing and facilitating skills.
• Challenges the status-quo, innovative, willingness and with a ‘can do & improve’ attitude.

Desirable

• Experience of Hard and Soft FM contracts.
• Proven experience in managing P&L accounts in excess of €1.5m.
• Facilities, Engineering, Technical or Business qualification.
• Experience in a pharmaceutical industry or large Blue Chip company.