General Services Manager

Job Introduction

Sodexo's Government and Agencies segment have a fantastic opportunity for a General Services Manager to join a new team and part of the National contract we have with the HMRC.

As General Service Manager, you’ll manage a team delivering multiple services on site such as catering and hospitality, cleaning, front of house, reception, and portering. You’ll ensure that your team are motivated, engaged and delivering service excellence.

To be truly successful in this role, you must be an experienced facilities manager with excellent knowledge of Soft Services, you’ll be a charismatic and adaptable leader who is passionate about delivering service excellence. You’ll bring exception attention to detail with a focus on compliance within the contract. You’ll build effective working relationships, partnering with other providers whilst ensuring our client’s expectations are fully met.

This is a fantastic opportunity to base yourself in the heart of Nottingham City centre right next to the train station.

Role Responsibility

• Have the overall accountability and responsibility for the day to day management, co-ordination and control of HMRC activity.
• To focus on growth including the management of additional independent contract on site.
• To plan, organise and manage delivery of all services within all the operational business areas
• To ensure standards of service detailed in the SLA, KPS and within the schedules of the contractual T&Cs
• To contribute to the growth of services in order to meet clients and commercial expectations.

A full list of responsibilities can be found in the attached job description

The Ideal Candidate

Essential:

• Knowledge of working in a management role within the soft FM service industry
• Leadership skills and knowledge
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Ability to make independent decisions
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Analyse problems analytically, develop opportunities and implement innovative solutions

Desirable:

• Experience of working within military environment
• Previous experience in effectively managing in a similar role
• Health and Safety qualification equivalent to IOSH managing safely
• Food safety qualification equivalent to CIEH level 3

Package Description

Salary - £40,000 per annum

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process