General Services Manager

Job Introduction

Are you a highly professional, proactive and driven operational manager? Are you able to manage multiple priorities?  If so, then we have the role for you.

We are looking for a General Services Manager with proven experience in IFM service delivery in a multi-site and multi-service delivery environment. You would have excellent leadership and stakeholder management skills and experience in managing large and diverse teams and passion for Health & Safety culture in a workplace.

You will work 40 hours per week and be flexible to the business needs.

Role Responsibility

• To be accountable for day to day management of the onsite client and Sodexo IFM service.
• Ensure business deadlines and KPIs targets are achieved.
• Ensure that health and safety is given the number one priority by delivering all Safeguard administration.
• Manage delivery through service teams whilst promoting an ethos of team work to instil a culture of continuous improvement and service excellence
• To own the end to end customer experience of the sites users within area of responsibility.
• Ensure adequate control and monitoring is applied to all finance activities undertaken to maximize the profit ability of the contract and manage costs effectively
• Foster long term profitable relationships with client that add value
• Become a recognized people manager within the business and respected FM site lead 
• Drive innovation and continuous improvement of people, systems and processes
• Support the Account Manager in the development of business strategy in line with current and emerging client needs

The Ideal Candidate

• Highly professional, proactive and driven operational manager
• Track record in managing teams in a high class, blue-chip environment multi-site IFM service portfolio covering Hard, Soft and Catering Services
• Excellent customer service, stakeholder management skills and people skills.
• Relationship builder and experience in working in a matrix delivery environment
• IT literate and financially astute
• A track record in managing people change
• High level of technology acumen
• Broad knowledge of multiple service lines and their benefit to an organization
• Management knowledge of health & safety and food safety
• Able to work on own initiative within a team environment
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Analyse problems analytically, develop opportunities and implement innovative solutions
• Experience of managing conflicting expectations of the client and consumer within one business area
• A passion for the Workplace and IFM industry
• Adaptable, resilient and forward thinking

Desirable

• Proven experience of developing profitable relationships
• NEBOSH general certificate
• Corporate member of relevant professional institution
• Proven track record of leading, managing and developing a team

Package Description

Salary - £40,000 - £45,000 with excellent progression and development opportunities within the company.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.