General Services Manager

Job Introduction

If you’re a forward thinking, innovative professional who is passionate about leading a team to deliver service excellence read on… we’re looking for a General Services Manager to join our Government Services business and manage the onsite contract and daily operations across 1 prestigious site and 2 small remote locations in Bristol.

As General Service Manager, you’ll manage a team delivering multiple services on site such as catering and hospitality, cleaning, front of house, reception, and portering. You’ll ensure that your team are motivated, engaged and delivering service excellence.

You’ll have an overview of all soft FM services delivered within the contract, however you’ll have a strong knowledge of catering and hospitality services. You’ll have a keen eye on what’s on the high street and how this could be reflected into the services offered. You’ll focus on driving performance and maximising profit throughout the contract.

To be truly successful in this role, you’ll be a charismatic and adaptable leader who is passionate about delivering service excellence. You’ll bring exception attention to detail with a focus on compliance within the contract. You’ll build effective working relationships, partnering with other providers whilst ensuring our client’s expectations are fully met.

Role Responsibility

• Lead and develop a team to deliver operational excellence across all Sodexo services delivered
• Manage all services offered within the Contract, maximizing the profitability of the contract
• Maintain excellent client/customer relationships, ensuring the efficient and compliant delivery of services on site
• Ensure standards of services detailed in the service level agreement and contractual terms and conditions are achieved, maintained and developed
• Monitor all cleaning and hygiene standards, ensuring that they are maintained to the highest level
• Ensure the highest levels of Health and Safety and Food Safety standards are achieved and maintained across the site
• Adhere to any local client site rules and regulations
• Comply with all Sodexo Company policies/procedures and client site rules and regulations

The Ideal Candidate

What’s essential:

• Proven management of soft FM services (specifically Catering and Hospitality and cleaning)
• Previous experience managing and leading a team within the Soft FM services industry
• Demonstrable effective client/stakeholder management experience
• Proven leadership skills and people management experience 
• Management knowledge of Health & Safety and Food Safety
• Able to demonstrate attention to detail and adherence to standards
• Previous Budget responsibility - P&L
• Health and Safety qualification equivalent to IOSH managing safely
  
  Where we can be flexible:
   
• Previous experience in effectively managing a contract/service provider within a Government contract would be an advantage
• Experience of managing a team delivering services within an office environment would be an advantage
• Food safety qualification equivalent to CIEH level 3 is not a must, but is desirable
• Health & Safety qualification equivalent to IOSH managing safely is not a must, but is desirable

Package Description

£33,500 - £36,000 + Bonus + Benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.