Senior Site Facilities Manager

Job Introduction

Sodexo Ireland are looking for an experienced General Services Manager with a substantial integrated facilities management experience for our client site in Cork. The General Services Manager will have strong understanding of both soft and hard facilities management with a proven track record managing multiple projects. Our ideal candidate would have good financial acumen and with substantial stakeholder and client management experience.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

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Role Responsibility

• Work with the central subject matter experts and with segment teams to ensure a standardised, consistent and compliant approach is implemented for each subject area (e.g. HR, Communications, Operational Excellence, Technical Services, HS&E)
• Understand the requirements of central reporting on key functions to meet the agreed account wide objectives.
• Ensure that all country legislative requirements (including inspections) are carried out and dealt with in an appropriate manner.
• To implement and maintain business improvement and process improvement into all areas.
• Evaluate ideas for additional scope of work, additional services and recommend to the client as appropriate.
• Selling additional services and growth of the contract through innovation and efficiencies.
• Ensure contract is being delivered in a cost effective way for the client and Sodexo.
• Preparation of contract level monthly P&Ls to show financial performance.
• Evaluate financial performance to develop action plans to improve financial performance.
• Effectively manage the client relationship including proactive measurement with the clients for life process for retention and customer satisfaction.
• Holding regular meetings with clients to review performance.
• To provide thought leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer.
• Management of Asset using agreed processes, tools and systems.
• Compliant management of sub-contractors, third party suppliers.
• Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded.
• Ensuring that the risk related to new and existing services have been established, assessed and mitigated against.
• Managing vendor compliance in line with Sodexo's procedures.
• Ensures self and team are and remain aware, qualified and competent in relevant GMP and GDP aspects for relevant services at site – especially including all services directly affecting the clients own regulated activities (such as Goods Receiving, Sampling, Warehousing and Preparation for distribution of Raw materials and Finished Products, GMP Janitorial services etc.) 
• Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety).
• Ensuring that H&S procedures and standards and central H&S directives are being complied to, including ensuring that contractors comply with necessary standards.
• Deliver against the client’s site safety policies and sustainability strategies.
• Responsible for the leadership of all employees including effective resource management, recruitment, induction, PDRs, development, coaching and performance management.

The Ideal Candidate

Essential

• Experience of having operated successfully within an outsourced environment 
• Exceptional client relationship management skills
• Development of commercially viable solutions based on rigorous techniques to understand client needs and price products/services accordingly
• Strong commercial acumen, with the ability to devise and manage P&L account
• Considerable experience in sector contracting and sector technical service delivery 
• Achieve set, standards and operate to performance criteria; for example health and safety, hygiene
• Experience working and managing in a Regulated Environment, including GMP and GDP in all aspects of Warehousing environment
• Considerable experience in sector contracting and sector technical service delivery 
• Proven financial acumen essential with commercial experience and business acumen
• Proven track record of initiating and leading demanding business transformation programmes
• Proven experience of developing profitable relationships with clients
• Proven experience in identifying new business
• Excellent communication, influencing and facilitation skills
• High standards of numeracy and written communication
• Continuous professional development in industry/specialism
• People management experience within a diverse geographic and business environment
• Ability to analyse use of labour to ensure it is used in an efficient way
• Ability to assess talent and development needs and manage performance
• Self-motivated and able to work on own initiative within a team environment

Desirable

• Facilities/Engineering degree/Technical background
• Experience in pharmaceutical or FMCG industry sectors
• NEBOSH (or equivalent) – National General Certificate and/or Diploma
• BIFM Qualifications – Part 2, or relevant professional development

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process