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General Services Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

Sodexo are currently recruiting for brand new opportunities in our Corporate Services segment. Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the centre of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

Our client is sourcing for a General Services Manager based in Carlisle. You would be working for a fantastic organisation that delivers a great service to their clients and above all supports and develops their employees.

The General Services Manager will have strong Facilities Management and Health & Safety background with a great ability to manage multiple projects. Our ideal candidate would have good financial acumen and with substantial stakeholder and client management experience. People Management is key to this role and you will lead and support a team. This is a 24/7 site and the successful candidate will look after Catering & Hospitality, Hard services Facilities Management and Security Services.

This role comes with a competitive salary dependant on experience, bonus, annual leave, pension and further benefits are also included.

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

 

Role Responsibility

  • Have a strong understanding of all service offers contained within the client contract with a sound ability to draw upon Service Operations where appropriate
  • Support the account manager/director/project manager (or equivalent) in the delivery of new services or projects
  • Build a full understanding of contract scope and form (e.g. payment mechanisms, procedures and variation control) and their importance when managing a site and the services provided, including the ability to calculate the rewards and penalties of meeting or not meeting KPIs
  • Ensure the contract operates within the commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
  • Ensure the contract is being delivered in a profitable way and manage costs for the client and Sodexo
  • Develop strong working relationships with on-site client(s) and Agents and operate proactively in line with the Clients for Life Philosophy to enhance client retention and customer satisfaction, gain referrals for new business and attract new clients and customers
  • Carry out regular contract performance review meetings with the client
  • Maximise the profitability of the operation by managing costs and increasing the sales through the development of an agreed budget and business plan
  • Maintain the standards and integrity of the service offers and Service Level Agreement at all times.  Carry out a regular service audits and perform activities detailed in the service offer specification under Key Performance Indicators to frequency and level required
  • Utilise systems such as SAP reporting, UDC payroll and Maximo
  • Ensure that health and safety is given the number one priority by delivering all Safeguard administration in advance of and during logistical operations.  Lead where appropriate, and take part in management and employee briefings to deliver safety information to include; Food Safety, Health and Safety, Fire Safety, First Aid and any statutory, client or venue specific safety requirements
  • Ensure the unit has a training and development plan to ensure that employees receive the necessary legislative training, on job training and career development activities to aid succession planning which are planned and recorded
  • Recruit, induct, motivate, manage, train and develop all employees following Sodexo HR policy and guidelines
  • Manage employees using the Sodexo performance review processes, talent development and succession planning.
  • Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards.
  • Promote the health and well-being of employees
  • Plan and prioritise workload and tasks effectively for self and others to minimise reactivity, maintain a work life balance and ensure the right number and calibre of personnel are allocated to logistics tasks

The Ideal Candidate

  • Previous experience of operational management in packaging industry environment or similar would be advantageous
  • People management experience – especially large teams operating across different shifts and services
  • Ability to interpret and utilise financial and commercial information
  • Excellent communication skills at all levels
  • Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
  • Manage multiple workloads and shifting priorities
  • Proven ability to work in a partnership and in a collaborative way with other service providers
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated and able to work on own initiative within a team environment
  • IOSH qualification
  • Experience of delivering training

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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