Front of House Manager - Retail

Job Introduction

Sodexo have a fantastic opportunity for a Front of House Manager to join their team in Birmingham.

The role will be responsible for maintaining the retail catering support service at our client facilities on-site, which delivers the highest possible standards to all our customers. 

The ideal candidate should have previous experience working in a similar environment, basic food hygiene, HASAW and COSHH certification along with fantastic people skills 

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer.

Role Responsibility

• Maintain a catering support service which delivers the highest possible standards of service, presentation and customer care to all users of the facility; to meet the Customer and Client requirements to the highest standards.   
• Plan, organise and manage delivery of all services within the operational business area 
• Ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area 
• Contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations 
• Embracing the principles of Collaborative Business Relationships (BS11000), in line with Sodexo’s vision and values 
• Manage all aspects of performance of an assigned group of direct reports

The Ideal Candidate

• Demonstrate experience of working in a similar role within the service industry at a comparable level in a company. 
• Basic food hygiene, HASAW and COSHH Certification.   
• Knowledge of working in a management role within the soft FM service industry 
• Leadership skills and knowledge 
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures. 
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication  
• Management knowledge of health and safety and food safety  
• Ability to make independent decisions 
• Able to work on own initiative within a team environment 
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook) 
• Able to demonstrate attention to detail and adherence to standards  
• Analyse problems analytically, develop opportunities and implement innovative solutions   

Package Description

Up to £28,187 plus benefits

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

All offers are subject to security clearance

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business. We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process