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Food service assistant

Job Introduction

  • To be responsible for the cleanliness of the kitchen, dining area, café and comply with specific cleaning tasks, working to achieve the Service Level Agreement and providing an outstanding service.
  • To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated within all areas of HMRC Bristol RC or other controlled areas.
  • To deliver the highest standards of customer service

Role Responsibility

  • To carry out Sodexo Catering tasks in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
  • To ensure all specific tasks and areas are cleaned efficiently and in a timely manner to the required standards. This to include daily, weekly, quarterly and annual tasks.
  • To effectively carry out a full clean of areas as agreed within the Service Level Agreement as designated to include; all areas at HMRC Cardiff
  • To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Café Supervisor, only after correct training has been given.
  • Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
  • To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
  • To ensure that Cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times.
  • To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
  • To ensure you wear all personal protective equipment provided and specified for the tasks
  • Ensure that the Company's standards of cleanliness are achieved and maintained in pot wash, fixtures and fittings, pots, pans, cutlery, crockery, glassware, storage area etc.
  • Ensure the cleanliness and tidiness of the kitchen and stores
  • Ensure temperatures of chilled and frozen goods are checked and recorded upon arrival
  • Put delivered goods into storage once checked
  • Ensure that all goods are quickly and correctly stored away on rotation system following the rule ‘first in, first out’.
  • To clear and refill catering stations to include replenishing tea, coffee milk and sugar when necessary
  • To operate till as per training given, to include cashing up
  • To follow Profit protection procedures
  • To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food Safety, COSHH, Cleaning methods, HACCP, Cleaning Training and Site Specifics Procedures.
  • To deal with any complaints / issues from customers immediately and report directly to Café Supervisor.
  • To participate actively within team meetings in order to develop ideas to enhance service offer.
  • To perform miscellaneous cleaning, portering or receptionist tasks as instructed by the Front of House Manager
  • To be flexible to work additional hours in order to cover holiday and sickness within the team.
  • To assist, where necessary, including the receipt, despatch and movement of stores, furniture
  • To assist with the lifting and movement of furniture within a team or at preparation for meetings
  • To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
  • To complete any paperwork pertinent to the area of work
  • To offer excellent customer service to all customers
  • Secure working area at the end of the working day.
  • It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required

The Ideal Candidate


  • Health and Safety Procedures must be followed at all times.
  • Identify the standard/end result required for a task and complete it accordingly.
  • Support team to achieve work goals, etc.
  • Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, at all times.


  • Ability to work under one’s own initiative.

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.




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