Food Service Assistant

Job Introduction

To provide excellent customer service from all of the catering outlets in a busy, prestigious site. Supporting the team in maintaining the highest standard in the preparation, presentation and service of food and beverages within the Company standards and the contract specifications.

Role Responsibility

• Comply with all Company and client policies, procedures and statutory regulations, including human resources, site rules, health and safety, safe working practices, hygiene, cleanliness, fire, COSHH.  This will include your awareness of any specific hazards in your workplace (Specific Site Rules)
• To prepare all food with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies, ensuring completion of dairy allergens log.
• Serve food and beverages: provide advice and guidance to customers and guests on menu choices and promote food offers.
• Communicate well and demonstrate a pleasant, polite, efficient, caring and friendly sevice to customers and clients in all areas of service which Sodexo provide.
• Assist with the replenishment of food, beverages and equipment to ensure service periods do not stop.
• Assist with hygienic cleaning of utensils and work areas after service periods.
• Assist with the implementation of cleaning schedules to agreed standards. Maintain high standards of hygiene and cleanliness in the food preparation and service areas at all times.
• Promote a friendly working relationship with colleagues.
• Promote a good company image to customers and guests by using positive customer service practices.
• To assist with the set up, service, clearing and cleaning of function catering as requested.
• To undertake occasional duties outside the normal routine but within the scope of the position and the department’s activities. To assist, as required, at special functions, some of which may occur outside normal working hours.
• To report any complaint or compliment and take action if at all possible.
• To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible
• To work on a till (either cash taking or cashless) at service times when required.
• To cash up the till at the end of the service period.
• To complete a weekly stock take in the department when required.
• To undertake training and comply with all company policies and procedures
• To carry out any other reasonable tasks as requested by management
• To assist in other local units as may be necessary in an emergency

The Ideal Candidate

Essential -

• Good communications skills
• Experience of working in a similar industry such as food service, catering or hospitality.
• Previous food handling experience
• Ability to adhere to all health & safety practices
• Strong customer service skills
• High levels of personal hygiene and appearance

Desirable -

• Basic Certificate in general hygiene
• Experience of working in an environment where compliance to standards is key.

Package Description

20hrs per week, Mon-Fri 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process