Floor Coordinator
Job Introduction
This position requires a proactive customer focused individual with an exceptional eye for detail and the ability to communicate and build relationships at all levels. The person needs to be a forward thinker with a methodical approach, exceptional planning, and excellent organizational and communication skills with the ability to challenge in order to further develop the service offer.
Role Responsibility
- Reporting to the FC Team leader and FOH Supervisor.
- Facilitating and managing the delivery of specific FM and customer services within designated areas of HQ building in Central London.
- Leading and owning the service culture within the site and ensuring a fantastic customer journey for clients, colleagues and customers.
- Supporting Sodexo’s vision of customer satisfaction through regular customer dialogue and a fresh approach to customer service and engagement.
- Liaising with the FM team and other key stakeholders.
- Managing the day to day delivery of all services and ensuring a faultless environment for the customers.
- Providing facilities support and checking all office floors for faults/issues using the checklist and logging all requests.
- Following up all requests with FM helpdesk on a regular basis and ensuring tasks are closed down within the SLA's.
- Ensure all stock is monitored and audited for compliance and so ensure the right levels are in stock at all times
- Assisting and setting up rooms for events and meetings.
- Assisting in the FM management, helping with the coordination, direction and working with the onsite and third party suppliers.
- Assisting and covering team members in the delivery of first line facilities support and having full knowledge of all functions.
- Being aware of all and any projects which are being undertaken within HQ which may have an impact on operational delivery, contract or client’s risk.
- Ensuring full statutory and operational compliance is achieved in line with contract KPIs.
- Ensuring compliance with Sodexo H&S processes and procedures, including internal and external audits.
- Participating and contributing to all team and management meetings.
- To own and take responsibility for allocated floor areas and ensure that a 5 star customer service is experienced by all facility users
- To be the first point of contact for building occupants on the allocated floors
- To be visible to all users and build relationships with all levels of users
- Have a full working knowledge of the building including all appropriate services and evacuation procedures, understanding where your role fits in with both
- To ensure the office is fully compliant with all Health, Safety and Environmental legislation - reporting anything untoward
- To ensure that the site rules are enforced
- To report all faults and issues to the relevant service partner
- To monitor and review the Multi-Functional devices around the floors
- To monitor and review the vend hubs and drinks machines in the allocated areas
- Arrange all stationary orders and ensure that cupboards are constantly fully stocked
- To have full working knowledge of the building including all services
The Ideal Candidate
- Previous experience of providing similar service as part of a multi skilled workforce to blue chip organizations or within prestige environments such as 4/5star hotels with a strong focus on service excellence
- Understanding and experience of ensuring focus is on individual customer needs, capable of anticipating any needs whilst meeting required service levels
- Immaculate appearance and cleanliness principles
- Understanding the needs of the client, willing to adjust to their requirements
- Capable of conversing with people of all levels
- Reliable and trustworthy, with ability to work on own
- Flexibility that is focused to delivering exceptional customer service
- Attention to detail, with strong organizational skills and a Can-do attitude
- Excellent listening, prioritization and interpersonal skills
- Ability to handle feedback in a calm, structured, and professional manner
- First rate computer skills
- A friendly and positive team player, who can work with people at all levels
- Self-motivated, able to work under pressure in a very fast paced environment and to balance conflicting deadlines
- Flexibility to the business needs
Desirable
- First aid trained
Package Description
|
To provide an exceptional client experience through the delivery of the position holders main duties. The Floor Coordinator role is very client interactive and therefore needs the position holder to be able to provide great customer service, high standards in operational delivery and ability to understand what is needed to ensure the client requirements are met. |
About the Company
Sodexo and our clients are committed to safeguarding and promoting the welfare of children, young persons and vulnerable adults. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors.
With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
