Fine Dining & Boxes Operations Manager

Job Introduction

We are recruiting a Fine Dining & Boxes Operations Manager to be based at Ascot Racecourse. The successful candidate will manage the food and beverage operation within the Fine Dining department and be responsible for up to 30 restaurants during race days and events. The Fine Dining & Boxes Operations Manager will support the Head of Fine Dining and Boxes to maximise the profitability of the £6,000,000 department and work closely with the wider operations team to share best practice.

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

• Identify profitable growth opportunities through innovation and sharing of best practices
• Manage both internal and external client expectations
• Ensure the operational accounts are performing within the agreed KPIs at all times to meet Sodexo’s commitments
• Ensure that clients receive best in class service delivered within contractual terms and in a cost-effective manner
• Produce, develop and implement training initiatives in conjunction with the onsite training department
• Control and maintain all fine dining table plans with client sales team
• Ensure that all operational areas fully comply with Sodexo’s polices on Food Safety, Health & Safety and Allergens
• Work with the Head of Fine Dining and Boxes to ensure all costs and expenditure are controlled in line with budget
• Work with cellar teams on operational days to ensure that all stocking policies are maintained and stock is effectively secured
• Build and maintain positive relationships with all client teams including but not limited to sales, facilities, marketing and sponsorship
• Manage any customer complaints or issues in a pro-active manner and put action plans in place to rectify these
• Manage and develop the Assistant Fine Dining and Boxes Manager.

The Ideal Candidate

Essential

• Operational knowledge, skills and experience
• Strong relationship building skills
• Excellent communication skills at all levels, internally and externally
• Resilience to manage multiple tasks and prioritise their importance
• Self-motivated and able to work on own initiative within a team environment
• Ability to interpret and utilise financial and commercial information
• Experienced in using Microsoft Office
• Good standard of literacy and numeracy

Desirable

• IOSH managing safely qualification
• CIEH Level 3 qualification

Package Description

Up to £44,000 + bonus + flexible benefit fund

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.