Facilities Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

Employment Status: Working as part of a team carrying out tasks around site to a high standard.

Duties and Responsibilities:

Supervise Team carrying out duties as below:

Sweeping and litter picking
Emptying of Wheelie Bins into site skips and compactor
Take delivery of cleaning materials and place in store container
Pick consumables and cleaning materials and carry out weekly stock check
Plan logistics around site to ensure the delivery of essential good to key areas.
Distribution of bottled water around site
Collecting and delivering laundry around site and putting out for laundry company to collect
Accompanying and support of external contractors and suppliers
Cover van driving as required
Carrying out forklifting duties as required
Ensuring standards around the site are very high and all health and safety are adhered to at all times
Managing training, team communications and highlight any HR related issues with site management.

To carry out a variety of site services tasks.

To work to a timescale as agreed with you and your Manager/Supervisor.

Increase and improve skills and knowledge.

Ensure compliance with relevant health and safety practices.

To act in a professional manner at all times.

Any other such duties as may from time to time be necessary, compatible with the nature of the post.

Key Result Indicators:

All Site Services standards to meet service specification

Deliver a consistent level of service, within the Company's standards, to the contract specification. Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.

Role Responsibility

Client Care

To establish and build an effective working relationship with senior stakeholders and client staff acting as a central contact or ‘touch point’ for all areas of client service / interaction.
To oversee all aspects of the services provided to the client to ensure the Company’s reputation for service is enhanced with Client and Customers to the highest standard
To act as an advocate for Sodexo and actively promote Sodexo as a 1st class provider for all services offered
To oversee the delivery of an effective service management system with measures and SLA
Support the site teams as required

Customer Services

Deal with all customer issues/queries that arise in a professional, courteous and timely manner to ensure guest satisfaction, liaising with onsite Service Providers or Senior Manager where necessary
Personally, ensures that needs for senior stakeholders are anticipated and arrangements made to meet those needs.
Where possible, personal contact is made to develop a positive relationship with key building users
Demonstrate a knowledge of the site and its services
Respond to written and verbal complaints in a timely manner
Conduct show-rounds within the building and pass on any feedback as required
Support all customer facing departments by maintaining high levels of client satisfaction with all guest complaints/issues being dealt with promptly and in a professional manner

Team Work and Communication

Focus on the team providing a “flagship” service for internal and external clients ensuring the customer journey is smooth and effortless for our client
To undertake recruitment inductions and development of an effective team
To support the functioning of the team while running the operation
To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and Sodexo
To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training
To formulate and review operational and procedural standards to meet and exceed the expectations of the client
To oversee the operation of departments and review general performance with your team members ensuring they carry out their duties adhering to all prescribed rules and regulations and the Standard Operating Procedure Manual
To oversee the service staffing levels, ensuring agreed levels are provided at scheduled times with the range of products and services available, enabling Sodexo to meet their obligations
Ensure effective sickness and holiday, mobile staff are trained and scheduled in within the Holiday, - Absence Tracker

Security, Health and Safety

Respond promptly and provide support with any emergency/crisis situation within the building, acting as a support for the Workplace Manager and counterparts during the emergency/ crisis situation
Be aware of all accidents/near miss incidents that occur in the area responsible in line with incident/ accident reporting procedure
To ensure required standards are achieved at all times and always look at opportunities to further improve the existing standards of work
To complete any other reasonable task requested by a customer or a member of management
Establish and maintain good working relationships with wider team and senior stakeholders in the building
Liaise with the other departments in a polite and efficient manner, to ensure that all issues and queries are communicated and met in order to provide a seamless customer experience
Monitor customer feedback is sought, analysed and ensure results are communicated to team, with improvement action being taken where necessary
Deal with all enquiries in a professional and courteous manner, in person, email and over telephone
Ensure the reception and public areas are tidy, clean and well maintained at all time, reporting any hazards, accidents and/or maintenance issues
Being vigilant and report any security issues to Security Supervisor
Adhere to all building policies and procedures
To comply with statutory and legal requirements for fire and health and safety regulations
Assist in evacuation, in cases of emergency, acting as another point of contact for guests/customer
Undertake any other reasonable task and to carry out specific projects requested by stakeholders

The Ideal Candidate

Essential

Forklift licence beneficial
Previous experience of operational management in a similar environment
People management experience
Excellent communication skills
Achieve set, standards and operate to performance criteria; for example, health and safety, hygiene
Manage multiple workloads and shifting priorities
Positive approach to learning in role and identifying own training needs as appropriate
Self-motivated and able to work on own initiative within a team environment
Experience of delivering training
Experience in supervising a team

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Salary	£10.50 - £10.50
Frequency	Hourly
Job Reference	SDX/TP/899428/58421
Contract Type	Permanent – Full Time
Closing Date	05 September, 2020
Job Category	Facilities Management
Business Unit	UK Corporate Services
Location	Johnson Matthey, Royston, England
Posted on	05 August, 2020

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