Facilities Manager (Soft Services)

Job Introduction

Are you a Facilities Manager with a strong soft services management bias? Do you also possess a good financial sense and excellent team management skills? We want to hear from you!

We are looking for a highly capable Soft Services Manager to join our team at a private hospital overseeing catering, cleaning and portering. We would expect you to have a proven track record in catering and in one more category along with budgeting experience and strong practical skills in team management.

Role Responsibility

• Day to day management responsibility for the operational management of the contracted services within the site, ensuring services are delivered efficiently and in line with the contract and statutory obligations.
• Day to day efficient management of all relevant employees including management of operational budgets and SLA’s
• Assist as required in the preparation, production and presentation of all meals and services to Sodexo’s standards and procedures
• Ensure the quality of all the services is maintained at the required level as set out in the SLA’s
• Ensure high levels of customer satisfaction are monitored, measured and managed
• Manage clients proactively, ensuring their expectations are exceeded, and effectively communicate all client needs and business opportunities within the Sodexo team
• Assist with recruitment, training and management of staff, including personal development, reward and recognition, appraisals, health & safety, and communication of shared goals
• Assist with ordering of all goods and stock control and the monthly close of books
• Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH

The Ideal Candidate

• Comprehensive experience of working in a management role within the soft FM service industry
• Proven track record of leading, managing and developing a team
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health & safety and food safety
• Able to demonstrate working knowledge of MS Office (Word, Excel and Outlook)
• Able to demonstrate attention to detail and adherence to standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions
• Food safety qualification to CIEH Level 3
• Experience of budget management

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process