Executive Hospitality Manager

Job Introduction

We are currently seeking an experienced Executive Hospitality Manager to join our team based at Shell Centre London Campus, the Global HQ and where all Shell Executives /Board Members and CEO’s are based.

In this role you will be focused on growth, client and customer satisfaction, and rigorous management of result. This is a fantastic opportunity to drive Innovation and Change, plan and prioritise workload and task effectively for self and others, and drive Brand Notoriety.

Role Responsibility

• Management of the Shell Executive Department on a day-to-day basis covering all services to executive floors and their onsite meetings/Events. 

• Ensure a 5 stars service is delivered at all times and to create an amazing 1st impression to all users. 

• Manage the team and delivery of excellence in all areas of service, for a seamless operation  

• Build strong working relationships with key stakeholders on floor including PA’s 

• Ensure all requests are executed with the level of expertise that is expected  

• Maintain standards, company policies and procedures 

• Executive service for this group is often bespoke, confidential, and personal. Team to always maintain a professional behaviour and maintaining Sodexo presence 

The Ideal Candidate

• Experience in a Executive environment, 5 stars relevant operation or similar  

• Driven to excel in all areas of customer service 

• Understanding of confidentiality, professionalism, and engagement with key stake holders 

• Must have finesse and be detail focussed 

• Knowledge and understanding of Health & Safety and regulatory requirements applicable to the industry 

• IOSH Managing Safely or equivalent 

• Industry acumen and knowledge of event management, good understanding of budget management and food service 

• Confident in decision making and consulting with a diplomatic approach. 

• Experience in supervising a team and problem solving 

• Driven to excel in all areas of customer service 

• Highly presentable in all personal aspects at all times. 

• Experience of working in an environment where compliance to standards is key 

• Knowledge of IT systems  

Package Description

From £40,000 depending on experience

Monday to Friday, some evenings may be required

Permanent Full time 40 hours

Free use of State of the art on sit gym facilities

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process