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Customer Service and Facilities Coordinator

Please Note: The application deadline for this job has now passed.

Job Introduction

As a  Customer Service & Facilities Assistant at Sodexo in Cambridge - CB2 0AA, You'll will be responsible for our corporate sites continuous improvement and operational excellence. You have a keen eye for detail, and your organisational skills will ensure everything runs like clockwork.  Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way. 

  What you’ll do:  

  • Provide a 5* customer service experience to building users at our new science-lead building.

  • Provide meeting room technology support by assisting with connection and trouble shooting
  • Support customers with meeting room familiarisation and pre-meeting set up
  • Triage meeting room faults to a dedicated AV team or service partners
  • Ensure all meeting rooms are fully operational and appropriately laid out for meetings through the day
  • Support live chat when required to answer virtual customer queries in an effective and efficient manner
  • Monitor and service the vending and stationery hubs and top up consumables
  • Deliver hospitality in our street van style pop ups
  • Provide building induction support to building users as part of their starter onboard process
  • Full working knowledge of the building including all services and day to day office equipment
  • Host third party suppliers onsite when necessary
  • Report any faults or issues to the service desks
  • Corporate reception duties (with SIA training provided)
  • Conduct regular floor walks to ensure high level of service delivery and safe working practice
  • Monitor the floor plates regularly
  • Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
  • Seek to continuously improve processes, systems and overall customer satisfaction

What you bring:  

  • Previous experience within a similar role would be beneficial

  • A keen eye for detail – nothing goes unnoticed 

  • Excellent communication skills: ability to connect and work with a young and demanding set of employees 

  • Energetic and capable of taking initiative and decisions when needed     

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
  • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
  • The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan
  • A death in Service benefit for colleagues who pass away whilst employed by Sodexo
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
  • Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
  • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
  • Flexible and dynamic work environment  
  • Competitive compensation  
  • Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Customer Service & Facilities Coordinator 

  • Monday - Friday between 7am-7pm
  • 40 Hours worked per week
  • £13.19 per hour + Sodexo Benefits
  • 20 days annual leave increasing to 25 with service
  • Free GP service
  • Cycle to work scheme
  • Life assurance
  • Company pension scheme
  • Eye care vouchers
  • Employee assistance program with counselling and life advice supports
  • Family leave options
  • Shopping Discounts
  • Training, development, and progression opportunities
  • Refer a friend scheme (Talent Spotters)
  • Online Recognition Scheme (Reward Hub)
  • Check your local transport links herePlan Your Journey | Traveline - the destination you should input is (CB2 0AA)

About the Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

  • We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change.
  • We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
  • We’re a ‘ban the box’ employer, which means we don’t ask people to disclose their convictions unless the role needs a security check. 
  • We recognise the potential of people with convictions in the job market. Helping those with a criminal history securing employment is not only critically important for the individuals themselves but can also be hugely beneficial for wider society. Offering second chances can be an effective investment in local communities and a great solution for local skills and labour market needs. 

Click here to read more about what we do to promote an inclusive culture.

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