Job Introduction
Reporting to the Operations Manager we have an opportunity for an experienced Customer Service Manager to join our team. In this role you will support the management and control of the services for the client to the agreed specification meeting performance, qualitative and financial targets.
Role Responsibility
- Assist to ensure that the companys accountancy documentation and administration procedures are carried out to Sodexo’s Compliance Standards
- Support with costs and expenditure to keep within the budgeted levels agreed between client and Sodexo. Costs such as expenses and cash purchases as agreed with client
- Maintain levels of stock and cash to the agreed establishment targets
- Assist the management team to achieve agreed Sodexo budgets to include profitability, debt management, purchasing disciplines and other specified financial targets
- Obtain prior approval for expenditure to be committed on behalf of client that falls outside the agreed delegated powers
- Ensure the prompt provision and efficient delivery of all services at the specified time to the standards laid down in the contract KPI's
- Comply with all relevant sections of the Quality Manual and to complete routine audits at required frequency. To be proactive with services
- Comply with all Sodexo & client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH
- Ensure that all equipment, property monies and the overall establishment, is safe and secure at all times
- Ensure that all Sodexo employees project a positive, approachable, friendly and professional image
- Comply with the procedures as laid down within the Sodexo HR Manual or as advised by the Human Resources Manager
- Ensure daily huddles and weekly team briefing meetings take place using the teamboard communication format SQCDP
- Maintain excellent client relationships and communication
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- Assist to ensure that the Company’s accountancy documentation and administration procedures are carried out to Sodexo’s Compliance Standards
- Support with costs and expenditure to keep within the budgeted levels agreed between client and Sodexo. Costs such as expenses and cash purchases as agreed with client
- Maintain levels of stock and cash to the agreed establishment targets
- Assist the management team to achieve agreed Sodexo budgets to include profitability, debt management, purchasing disciplines and other specified financial targets
- Obtain prior approval for expenditure to be committed on behalf of client that falls outside the agreed delegated powers
- Ensure the prompt provision and efficient delivery of all services at the specified time to the standards laid down in the contract KPI's
- Comply with all relevant sections of the Quality Manual and to complete routine audits at required frequency. To be proactive with services
- Comply with all Sodexo & client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH
- Ensure that all equipment, property monies and the overall establishment, is safe and secure at all times
- Ensure that all Sodexo employees project a positive, approachable, friendly and professional image
- Comply with the procedures as laid down within the Sodexo HR Manual or as advised by the Human Resources Manager
- Ensure daily huddles and weekly team briefing meetings take place using the teamboard communication format SQCDP
- Maintain excellent client relationships and communication
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The Ideal Candidate
- IOSH Certificate in Managing Safely
- High level of practical knowledge of relevant employment, hygiene, Health and Safety and general legislative requirements
- Competency in accountancy systems and processes
- Excellent communication skills and customer service experience
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About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
Quality Improvement Assistant
