Customer Service Advisor

Job Introduction

We currently have an opportunity for a Customer Service Advisor to join our team in Thorpe Park, Leeds.

Are you looking to commence or continue your Customer Services/Contact Centre career without the hard sell in a supportive team environment..?

Sodexo’s Customer Service Centre supports the Asset Management of the business, providing expertise in property services and further strengthening our total facilities management capabilities.

As Customer Service Advisor, you’ll work within a dedicated and supportive team taking inbound and making outbound calls in addition to email communication. You’ll also be dealing with email queries from customers and/or suppliers, accurately recording requests for service.

If you are a confident, helpful individual who is customer focused and enjoys interaction this is the opportunity for you!

This is a great opportunity for a customer focused individual to join a world leading food and facilities management company which can offer unrivalled opportunities for career progression.

Role Responsibility

As a Customer Service Advisor you'll be the first point of contact for our customers, confidently taking ownership of their service request, accurately and in a timely manner will be an essential part of your role.

You will deal with all levels of complexity from simple jobs to business impacting incidents and complaints. These requests are received from our customers via inbound calls and emails. You will also be required to make outbound calls to proactively ensure we deliver the expected level of service to our customers keeping them up to date and informed at all times.

You'll be a real team player with a passion for delivering a “best in class” customer service proposition and a can do attitude. You will also support and share your expert knowledge and experience, to improve the customer journey and ensure we have a culture of “Right First time” in everything we do.

Our Customer Service Centre recently supported Comic Relief by taking charitable donation calls and often has themed fun days to promote team building. The team have also recently spent time volunteering to support the local Food Banks Collection in conjunction with ‘Stop Hunger’, a worldwide Sodexo initiative which contributes to Sodexo’s wider commitment to our overall CSR (Corporate Social Responsibility) 

The Ideal Candidate

Essential:

• Confident communicator, able to build relationships
• Excellent listener with the ability to probe and gather all the required information
• Efficient data entry skills with great attention to detail and accuracy when inputting information
• A team player with a positive can do attitude

Desirable:

• Experience in a Customer Service Centre environment would be highly beneficial
• Working knowledge of Microsoft Excel and Word

Experience of working with Customer Service Targets, KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements)

Package Description

Competitive salary of £18,720 plus benefits including pension.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

Shift patterns

You will be required to work 5 days per week including some evening and weekends.  (8.5 hours per day with break(s) on a rota basis)  Shift hours are between 6am – 8pm.

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.