Cook Food Service Assistant

Job Introduction

• To assist generally with preparation, presentation & service of Food and Beverages and maintaining a high standard of customer service.

• To understand and be fully committed to the aims of the company, Client & Unit Business Plan.
• To perform consistently, adopt a positive outlook & with enthusiasm towards the business’s goals
• To work as an integral part of the team to improve the business and to offer suggestions for improvement in all aspects of the operation with particular focus on specific areas of responsibility
• To maximise customer satisfaction through exceptional customer service
• To maximise sales opportunities
• To be an ambassador for Sodexo & the Catering Operation
• To carry out any reasonable tasks as directed by the Management or Supervisor

Role Responsibility

• Comply with all company and client polices and statutory regulations relating to Food Safety and Health & Safety.
• To ensure the correct storage and security of all catering supplies at all times. Ensure all due diligence paperwork is completed daily
• To attend the daily pre-service briefings, training sessions and staff meetings as required
• To achieve and understand unit margins and targets as set per budget
• Communicate clear and demonstrate a pleasant, polite, efficient and caring, friendly service to customers and clients in all areas of service
• To operate tills ensuring that correct prices are charged. Checking floats and cashing up as and when required
• To make sure all front of house areas, including service counter are kept clean and tidy throughout the day
• Work as a team to promote good working relationships within the Sodexo team, both Management and FOH
• Comply with Safe Systems of work, manual handling, COSHH, ASC
• To ensure your shift service offer opens and closes on time

• To cook breakfast / call order / basic main meal cooking as directed
• To ensure your uniform and appearance is of extremely high standards at all times
• To promptly and professionally handle any customer complaints or pass on any Client or customer comments
• To actively contribute to achievement of sales targets
• To cascade customer feedback & discuss with management team to develop the business
• To assist in carrying out promotional activities to increase sales and customer awareness
• To ensure that service standards are maintained as detailed in the TFL Group specification
• To ensure that the servery areas, are kept clean and tidy throughout the day
• To set up and deliver food and beverages for client hospitality where and when required
• Complete any sales control reports and log wastage daily
• Undertake all aspects of cleaning to the required standards according to the cleaning rota or as directed
• Ensure tables and accompaniments are left clean and tidy and adequately stocked during service times
• To ensure all display fridges, multi decks and display stands are full at all times with products front facing and labelled when necessary
• During service periods all counters, salad bar must be stocked and replenished through service periods
• To assist within food service and wash up areas as required
• To report and correct any breaches of Health and Safety regulations.

The Ideal Candidate

• To offer daily support to all aspects of the operation as required
• To attend & contribute to team briefings on a minimal monthly basis as per standard & use information to drive initiatives forward
• To attend any training (on or off job) or communication meetings as deemed necessary by management
• To assist with any initiatives within the Site as required
• Assist with any ad-hoc functions some which may occur outside of normal working hours
• Ensuring all FOH counters are clean and tidy / products full and face front / tariffs displayed and all products labelled 

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process