Job Introduction
We currently have an opportunity for a Conference and Banqueting Operative to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.
Role Responsibility
- To be flexible in your approach to working in all areas of the Food & Beverage department, and wider Operations department.
- Setting up function suites as per function sheet and providing all necessary mis en place in the most efficient and productive way setting as far ahead as is practicable
- To ensure that customer requirements and satisfaction are met throughout the day and good customer relations prevail at all times.
- To ensure that you are entirely customer focused and ensure that excellent customer service is delivered at all times.
- To be responsible for the day to day running of the Food & Beverage operation and ensure that standards are maintained.
- To ensure all opportunities for sales are seized, and backed up by the necessary paperwork in the event of payment not being taken on the day.
- To be fully aware of the specifics of individual functions on a day by day basis, such as arrival times, refreshment break times, food service times and bar closing times.
- To be aware constantly of amendments to events, accommodating changes as necessary.
- To wear full and correct uniform at all times when on shift, including any Personal Protective Equipment which you have been issued with.
- To ensure the preparation of all function areas, the quality of service and standards of hygiene within the catering facility conforms to company standards.
- To ensure the preparatory work for all events is completed in a timely manner.
- To ensure all refreshment breaks are serviced in a timely manner, minimising disruption to guests.
- To ensure all function rooms in use are continually refreshed and maintained to a high standard.
- To make use of quiet periods during the day to ensure the necessary preparation is done for the following day.
- To ensure that customer requirements and satisfaction are met throughout their event and good customer relations prevail at all times.
- To ensure that all Food & Beverage service standards and procedures are adhered to at all times.
- To ensure the smooth operation of all Conference & Banqueting events and functions.
- To be fully aware of all bar licensing laws and liquor sale laws and ensure that these are adhered to at all times.
- To have a thorough knowledge of dishes served within the Conference & Banqueting facility and be able to give feedback or information to customers who have questions.
- To ensure that all customers are served food and beverages in accordance with company standards.
- To ensure all Conference & Banqueting functions are set correctly and that company standards are maintained to the highest level.
- To be informed and prepared for customer requirements during service so that the highest standard of service is provided at all times.
- To ensure that all areas of the Conference & Banqueting facility are maintained to an exceptional standard of cleanliness and appearance.
- Ability to work front of house within conference and banqueting encompassing both front of house and back of house roles including but not limited to setting rooms, laying up, polishing and serving both food and beverages
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The Ideal Candidate
- Experience of working within a large operation with high volume conference and banqueting
Package Description
This is a contracted position working 20 hours a week, including evening and weekend work. The candidate will be required to work Newcastle United home games and other scheduled events.
About the Company
In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.
Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.
