Concierge

Job Introduction

Diageo is a leading alcohol drinks company with a strong focus on celebrating life every day, everywhere.

To support the Concierge Team Leader to deliver and administrate the IFM function that supports the delivery of ‘One Sodexo’ IFM services at Dundas House. To support Concierge Team Leader in the service delivery of site services and administration. Deliver a proactive service model to support the development of the contract across all services. Support the Management framework in delivering 100% compliance in Sodexo, Diageo and regulatory matters.

• To be a proactive customer focused individual with an exceptional eye for detail and the ability to communicate and build relationships at all levels.
• To be a forward thinker with a methodical approach, exceptional planning, and excellent organisational and communication skills.
• Working with our customers, promoting and enhancing the workplace experience, delivering a safe and compliant working environment.
• To assist in the delivery of first class soft service experience through attentive service
• To support the onsite facilities team and promote a can-do attitude supporting the staff shop, reception, cleaning and catering when required

Role Responsibility

• To own and take responsibility for all floor areas and ensure that a 5 star customer service is experienced by all.
• To be visible to all users and build relationships with all levels of user.
• To ensure the floor area is complaint with Health and Safety procedures.
• To ensure that the floor area is compliant to environmental procedure.
• To ensure that the site rules are enforced.
• To report all faults and issues to the relevant service partner as directed
• To monitor and review the vending areas
• To support building users with meeting room technology, through regular checks
• Supporting the building users when new technology is implemented
• Monitoring room and hospitality bookings, ensuring tasks are processed in a timely manner and that all relevant departments are liaised with.
• Monitor and replenish photocopiers around the building as required
• To work as part of the soft services team and multi skill in all positions including, but not limited to, switchboard, hospitality and reception.
• Undertaking the induction of new employees to Dundas House
• To have a full working knowledge of the building including all services
• To assist with administration duties
• To assist with hospitality deliveries and supporting catering services

To carry out basic maintenance tasks as required

The Ideal Candidate

Essential

• Proactive
• Excellent communicator.
• Resilient
• Working with others
• Excellent interpersonal skills.
• Reliable and trustworthy
• Ability to prioritize and work within tight deadlines
• SIA License holder
• PC literate with experience in Microsoft office applications including outlook/word/excel
• A highly customer focused individual with a ‘can do’ attitude
• The role holder will have a confident manner and be competent  to support  customers
• The role holder will be smart, presentable and have impeccable personal hygiene
• Show attention to detail
• Flexibility that is focused to delivering exceptional customer service
• Previous experience of providing similar service bundles via a multi-skilled workforce to blue chip organisations or within prestige environments with a strong focus on customer service
• Experience with focusing on individual customer requirements and care whilst meeting required service  levels

Desirable

• Experience working in a confidential environment
• The role holder will have an understanding of the customer business operations for their area, and will understand the operating model of the Diageo business
• The role holder will have a strong customer service background

Package Description

Working in a office based site

covering reception

front facing role interacting with the facilities/ catering/cleaning team

must have an in dateSIA Badge  securing lockdown end of day of the building

external patrols on the site

must be presentable at all times

first aid at work preferable or training can be done

uniform provided

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.