Command Centre Operations Manager

Job Introduction

We are looking for a Command Centre Operations Manager to join our Sodexo team based in Leeds and manage a team of Team Leaders and their direct reports.  As the Command Centre Operations Manager, you’ll apply your knowledge and expertise to ensure that the team are effectively planning for and responding to changes in customer demand of our services. You will also support the mobilization of new contracts and co-ordinate projects which enhance the Command Centre’s services, by working with and supporting our colleagues and client – deploying organizational and departmental changes. 

Role Responsibility

• Manage a team of 3x Team Leaders and ensure a consistent and effective approach to managing the team is applied across all.
• Conduct 1-1s, and PDRs, setting objectives, and development plans
• To build relationships with key Stakeholders and understand client / site requirements and specifications.
• To work within the Command Centre management team and provide support to the existing team leaders, understand the CC “helpdesk” environment and telephony system.
• To proactively identify any potential areas of improvement and propose improved ways of working to the Command Center Management team.
• Ensuring that the CC team, deliver to agreed WOW and follow process
• To responsibly adhere to the health, safety, environmental and quality standards, policies, and procedures.
• To perform all other duties as required.
• Deliver all ‘Helpdesk’ related services within the SLA’s, and managing breach prevention / mitigation as required.
• Effective management of operational processes and people, to ensure that client KPIs and satisfaction is achieved
• Ensure that the Command Centre is resourced and that the FTE are trained to meet client KPIs
• Management of any HR issues

The Ideal Candidate

Essential

• People management experience
• Understanding of facilities management and the types of assets found therein e.g. Maximo - especially work planning and scheduling functionalities. Have a good understanding of reactive and planned maintenance works, to enable planning of works within SLAs / KPIs.
• Self-motivated, confident, honest and flexible, with a professional work ethic.
• Be flexible and adaptable to change.
• Relationship building and influencing capabilities

Desirable

• Experience of CAFM / CMMS systems

Package Description

Up to £35,000 per annum depending on experience + bonus

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, Defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to further engage ex-forces personnel and reservists.  Those applying for roles with us who meet the essential criteria advertised under the ‘ideal candidate’ on the vacancy advertised are guaranteed to progress within the selection process.