Client Experience Lead

Job Introduction

We are looking for a Client Services Lead of very high-end corporate environment with outstanding customer service skills to co-ordinate all facilities requests and ensure workplace environment is maintained to the highest standards every day.

Role Responsibility

• Acting as a site ambassador for RE&F (Real Estate & Facilities) the role is to take a reactive approach in solving issues once they have arisen and a proactive approach, meeting the client’s needs.
• Identify ways of improving the services provided to the building’s users and liaise with other service owners to deliver a consistent service.
• Working with the Executive team to plan and organize events onsite that showcase the very best of Real Estate & Facilities along with the Sodexo
• Compliance with legislative, company, and regional policy relating to health, safety and environmental governance
• Maintaining a healthy and safe environment for staff and visitors at all times
• Current and emerging industry good practice in respect of the Services
• Strong customer relationships

The Ideal Candidate

• Graduate calibre
• Experience of designing and implementing guest experience strategies
• Personal career history of delivering Service Excellence within high profile environments
• Successfully managed high performing teams within a facilities management environment
• Experience of successfully creating and developing training tools which have proven track record of improving performance
• Experience of building relationships with key stakeholders that has improved the image of the business
• Background and previous experience within high profile client or facilities management environment
• Demonstrate capability to create, deliver, monitor and review the success of training
• Knowledge event management and delivering high profile events
• Methodical approach and attention to detail required to create clear communication to a large organisation which is positively received
• Ability to embrace new ideas and keep up with new trends to engage a diverse workforce
• Should have a positive, energetic and driven approach to their work and the challenges they will face
• Be experienced in motivating individuals and at times selling and promoting positive working practices to support their growth, which behavioural change
• Strong interpersonal communication skills
• Self-motivated and able to motivate others
• Experience of office management would be an advantage
• Strong communication skills and the ability to operate in a confident, polite and approachable manner
• Experience of working with processes and procedures

About the Company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process