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Cleaning Supervisor

Please Note: The application deadline for this job has now passed.

Job Introduction

To supervise and lead a team of cleaners in providing a responsive and high-quality cleaning service to meet the cleaning standards set out for compliance against SLA and KPI’s.

Role Responsibility

Context:

  • Supervise the day-to-day work of all cleaning operatives in order to deliver and maintain the cleaning service.
  • Have a full working knowledge of the cleaning standards required of the areas in the building which are covered by the Cleaning team. This will include the time frames in which the cleaning needs to be completed by.

Assignments:

  • Have a full working knowledge & experience of using industrial cleaning equipment
  • Supporting the Cleaning Manager with work allocation for the cleaning team including reactive and planned cleaning allocated by the Helpdesk team, keeping within the specified detail of the contract, the financial budget and working principles.
  • In conjunction with the Cleaning Manager, plan staff rota’s and manage staff hours worked, sickness and annual leave, to ensure staff are paid correctly.
  • In conjunction with the Cleaning manager monitor sickness & absence levels & conduct “Return to Work” interviews.  
  • Ensure a high standard of personal hygiene and appearance and general cleanliness to comply with statutory and Company regulations, wearing company uniform and PPE as specified and ensuring Cleaning Operatives do the same. Report as necessary any uniform requests / PPE requirements to the Residence Manager.
  • To support the Cleaning Manager in ensuring Sodexo safety initiatives are rolled out and implemented
  • To Control and count stock, order (as/if required) and issue cleaning materials ensuring stock rotation and safety in storage.
  • In conjunction with the Cleaning Manager / H&S Manager, carry out cleaning audits to monitor cleaner’s performance and adherence to the required standard.
  • Liaise with the Cleaning Operatives to identify training required to implement the standards required and so facilitate the running of contract and deliver training as required.
  • Ensure that all equipment is in safe working order, checked regularly and serviced. Report faulty equipment to the Cleaning Manager, ensuring equipment is labelled to show that it is out of order and put out of use until repaired.
  • Support the Cleaning Manager and take responsibility for staff training and inductions for new and existing team members.
  • Report any safety hazards or inappropriate compromises to the Facilities Helpdesk e.g.  locked fire door, lifting flooring, lights not working etc
  • Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in the workplace.
  • Report any customer complaints or compliments and take remedial action if at all possible.
  • Report immediately any incidents of accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate
  • Attend training courses and meetings as is necessary to maintain standards in the contract and assist in carrying out the job role efficiently.
  • To provide cover in areas across the site during periods of holidays / sickness etc.
  • Comply with all Sodexo Company policies/procedures and client site rules and regulations
  • Carry out other reasonable tasks as directed by management.
  • To assist with any special duties, some of which may occur outside normal hours or weekends.
  • Respond positively to feedback by proactively reviewing processes, procedures and practices to ensure that the needs and expectations of relevant stakeholders are met
  • Work cooperatively and maintain effective relationships with others, internally and externally to Sodexo, as appropriate to own area of responsibility

The Ideal Candidate

  • To display good interpersonal skills towards our customers, Clients, team members and fellow Sodexo colleagues
  • Ability to communicate verbally and in writing in English.
  • Good numeracy / literacy skills
  • Computer literate.
  • Confidence to work on one’s own.
  • Ability to work as a team player and to be flexible as job tasks dictate
  • A willingness to receive, understand and implement training given
  • Previous cleaning supervisory experience essential, a minimum of one year’s experience in an equivalent position is required.


Leadership and people

The role holder will role model the company values and ensure they are reinforced at every opportunity. The role holder will support their line manager to drive employee engagement and team performance. This will include effective communication and the application of Sodexo HR policies and procedures as directed by their line manager

Risk, governance and compliance

The role holder will ensure that these processes are fully applied, complied with and adhered to within their assigned operational business area. Where applicable cash and stock company procedural compliance is a requirement.

Relationship management client and team

The role holder is responsible developing and maintaining good business relationships with clients and customers. The role holder must seek to resolve any concerns or complaints raised and escalate to their line manager as appropriate.

Service excellence

The role holder will be responsible for driving all aspects of service excellence across their operational business area including brand integrity, quality, compliance, Sodexo’s corporate social responsibility and service standards. The role holder will ensure that work is appropriately recognised.

Continuous development

The role holder should look for improvements and efficiencies at every opportunity to increase sales and/or reduce costs. These should be reviewed with their line manager to establish feasibility and create a plan of action

Competencies:

  • Growth, Client & Customer Satisfaction / Quality of Services provided
  • Leadership & People Management
  • Brand Notoriety
  • Employee Engagement
  • Learning and Development
  • HR Service Delivery

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

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