Catering Operations Manager

Job Introduction

Sodexo are recruiting a Catering Operations Manager to be the main point of contact for catering at our Dublin & Dundalk site. The Operations manager is responsible for ensuring the company and client’s standard are delivered in line with the Service Level Agreement and that the highest level of catering is delivered to our prestigious client

Rise with Sodexo

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

Role Responsibility

• Delivery of a consistent level of service within the Company's standards, to the contract specification and agreed performance, qualitative and financial targets across Dublin & Dundalk
• Ensure all costs and expenditure is within the budgeted levels agreed between the Client and Sodexo.
• Control all costs such as labour, expenses, cash purchases and stock as agreed with your Line Manager.     
• Develop relationships with other PayPal sites across EMEA and APAC & check in monthly. 
• Initiate a process of continuous improvement by undertaking company promotions and extraordinary merchandising initiatives to ensure the profitable growth of the contract. 
• Comply with all Sodexo company policies / procedures, client specific rules & regulations and statutory regulations e.g.: safe systems of work, health & safety, food hygiene, cleanliness, fire and COSHH.
• Report any customer complaints or compliments and take remedial action, if possible, always following company procedure and informing Line Manager. 
• Report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or any other irregularities and take the appropriate action. 
• Liaise with Chefs and Management on all food service, working with the kitchen teams to create innovative food concepts, promotions, healthy eating and sustainable fish options.
• Ensure compliance with menu planning, ordering and stock control procedures — ordering from Sodexo nominated suppliers. 
• Deal effectively with all catering requests and special functions in addition to daily services
• Ensure all training is carried out weekly ensuring we are compliant with Health & Safety and Food Safety. 
• Carry out craft training to improve production skills within the unit to ensure emphasis on healthy eating, presentation, and promotions. 
• Ensure that control of raw materials and portions are to the company's standards and that food is served at the correct temperatures. 
• Ensure the store person receives and checks in goods against invoice for quantity and quality ensuring temperature records are maintained. Ensure that all goods are quickly and correctly stored away on rotation system following the "first in, first out" rule and comply with health and safety regulations. 
• Ensure that the temperature of fridges, freezers and hot cupboards / serveries are monitored and recorded in line with company regulations and the Food Safety Act, ensure all areas comply with HACCP. 
• Ensure that the areas under your control are always left clean and tidy and ensure cleaning rotas are in place. 
• Ensure high standards of personal performance, hygiene, appearance, and cleanliness always. 
• Ensure that all catering equipment within the kitchen is in safe working order, checked regularly and serviced. Report any faults to management / client and maintenance engineer, ensure they are rectified, and equipment is not used until safe. 
• Ensure that the kitchen and stores are always safe and secure. 
• Ensure there is always adequate cover in the kitchen, plan work schedules according to skills 
• Participate in any necessary training and team meetings as required to complete job responsibilities to the company's and client's standards e.g., Health and Safety, food hygiene. 
• Communicate well and demonstrate a pleasant, polite, efficient, caring, and friendly service to customers and clients in all areas of service which Sodexo provide. 
• Assist at any special ad hoc functions, some of which may occur outside working hours. 

The Ideal Candidate

Essential 

• 706/1 & 706/2 or equivalent, IOSH Certificates 
• Working Knowledge of HACCAP 
• Proven track record in similar role, preferably with at least 2 years’ experience in a Managerial role. 
• Good knowledge of a service industry and the importance of customer service 
• Proven ability to organize tasks  
• Ability to carry out duties efficiently 
• Excellent people skills  
• Customer focussed
• Hands on practical approach, solutions driven

​Desirable  

• Measured and Consistent Approach to all functions and responsibilities. 
• HACCP training for supervisors /Supervising food safety certificate  

Package Description

€50,000 - €55,000 Depending on Experience 

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.  

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. 

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process