Catering Manager

Job Introduction

A fantastic opportunity has arisen for an established Catering Manager to join our team.

We are looking for an outstanding Catering Manager who’s passionate about food and wants to make a difference. The Catering Manager, you will be responsible for managing all aspects of the customer journey for this site. While being responsible for ensuring that Sodexo provides the highest possible standards for all services to our clients. Manage communications on behalf of our client and liaise with other service partners to ensure smooth operation of our on-site services.  

We offer a good work life home life balance with your working week being Monday to Friday, a passionate team and room to bring your ideas to life.

Role Responsibility

• ·To control and monitor the financial performance and ensure that all financial targets are achieved in terms of margins and wastage control via the Drive and Twelve Platforms and providing accurate data for the client.
• ·To maintain the standards and integrity of the food offer and Service Level Agreement at all times. To carry out a daily food audit and perform activities detailed in the service offer manual under Key Performance Indicators to the frequency and level required.
• ·To implement and maintain the Statutory and Company standards of new allergen legislation, hygiene, health and safety and take any action as is necessary. To ensure that the service areas are maintained at a very high standard and correct working practices are adhered to.
• ·To ensure all required risk assessments and due diligence documentation are implemented regarding food hygiene and safe systems of work, as are required to pass a Safeguard audit.
• ·To take all necessary steps to ensure maximum security of the service areas, stock and equipment.
• ·To recruit, interview, control, and discipline staff according to the needs of the unit and within the procedure laid down by the Company.  To maintain an accurate, up-to-date personnel record for all staff as laid down in the Human Resources Manuals and Documents available on Sodexonet.
• ·To keep records of any disciplinary issues and keep the General Manager and People Centre informed of these.
• ·To ensure all new staff are given a thorough induction into their job following the recruitment and interview process. To monitor the performance of staff, carry out performance reviews and provide training and coaching as necessary, and record on the appropriate documents.
• ·To have special regard to the welfare of the establishment staff and to organise regular and effective staff meetings. To fulfil the requirements of the Sodexo people management processes without exception as detailed in the ‘focus on five’ management document and demonstrate the required behaviours as an employee within Sodexo that reflect our values. Understand the 10 indicators that are used to measure Investors in People and apply these in your area.
• ·Engage, motivate, and reward our employees to ensure they are satisfied with their working relationships at all levels.
• ·To have regular contact with the Facilities Manager and to produce any reports as necessary pertaining to current or events.
• ·Attend to any reasonable requests made by the Facilities Manager.
• To organise and assist in the presentation of all meals service (participating as necessary) at the required time, being provided to the standard laid down in the Service Level Agreement and to the Client's, Customer’s, and Sodexo’s satisfaction.
• Carry out customer surveys and profiling to ensure that our food offer remains applicable to the customer base, and where not, offer ideas for menu enhancement, development and change where necessary.
• To ensure that all food is displayed and served with due care and attention, particularly concerning customers’ special dietary requirements: for example, nut, dairy, improved choice for ethnic minority customers or wheat allergies.
• To organise any special functions as required, some of which may occur outside of normal working hours.
• To work closely with the Executive Chef to further review the food proposition, food production and organisation of the team to deliver a great customer experience as part of the Drive and Twelve Pay initiatives.
• To establish and maintain satisfactory relationships with individuals at all levels within the Company and the Client organisation.
• To ensure that the Company's accountancy, documentation, and administration procedures are carried out to the laid down standard. This may be electronically, paper-based, or both, as instructed.

The Ideal Candidate

Essential

• Good standard of literacy and numeracy
• Experience of developing an innovative food offer to meet client and customer needs
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and staff at all levels
• Good time management and organisational skills
• Ability to work well under pressure
• Ability to achieve and set standards and operate to performance criteria, with particular regard to hygiene
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated
• Sense of own initiative
• Ability to work effectively as part of a team 
• Flexible approach to role
• CIEH Level 3 Food Safety qualification
• IOSH Managing Safety qualification
• A 'Can do' attitude

Desirable

• Experience of delivering training using company guidelines
• Computer literacy
• Good standard of financial acumen
• Ability to develop increasing individual effectiveness through leadership, motivation, communication, coaching and training

Package Description

£32,000 - £36,000 Depending on Experience

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more

About the Company

In the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity  disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation. 

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process.