Business Support Officer - advertised on behalf of Cumbria and Lancashire CRC

Job Introduction

We are currently recruiting for a Business Support Officer to join Cumbria and Lancashire CRC.

Primarily this role will be to provide information and deliver effective support to the Senior Management Team including developing and implementing administrative systems to support the business.

If you want to join an innovative, creative and high performing organisation, we offer challenging and rewarding roles and the opportunity to make a positive contribution to reducing reoffending in Cumbria and Lancashire. We offer excellent opportunities for personal and professional development and are committed to supportive induction, appraisal and supervision.

Role Responsibility

• Provide information and deliver effective support to the Senior Management Team including developing and implementing administrative systems to support the business
• Support management oversight of functions and processes
• Manage Senior Management diaries, taking initiative to resolve conflicting demands and ensure meetings are effectively coordinated with relevant documentation provided
• Ensure incoming queries are received, screened and transferred as required. Using initiative to resolve at first point of contact wherever possible
• Organise, service and minute meetings as required including liaison with the Authority, stakeholders, customers (including service users) and partners
• Manage travel and accommodation across the CRC and Petty Cash as required
• Represent the organisation by developing professional and positive relationships including preparing for and receiving visitors
• Provide accurate and timely management information.  Input, interrogate  extract and  analyse data. Ensure presentation content and format is appropriate for the intended audience
• Provide technical and operational knowledge of the Authority Contract Measures and ensure local systems are in place to support information from NOMs Performance HUB and Sodexo OMS and Performance reporting Systems
• Provide user and administration support on the roll out of new technical equipment, applications and processes
• Coordination and maintenance of the CLCRC Process Mapping System including development and improvements of all processes (operational and business support)
• Responsible for a wide range of delegated tasks including the maintenance and updating of key documents, registers, databases including those required under the Authority Contract and in line with Data Assurance Policies
• Provide cover for reception and administration including late night opening
• Develop systems, procedures, practices and processes to achieve continuous improvement and efficiencies for customer services, administration & business support services
• Organise, service and take minutes for meetings as required. This includes managing room bookings, diary management, appointments for partners and offenders, staff and management rotas
• Responsible for ensuring reception area, interview rooms, meetings rooms and offices are kept to a satisfactory standard, reporting any issues to facilities management
• Contribute to the improvement of service delivery

**Full job description below**

The Ideal Candidate

• Previous experience of PA duties and administration tasks
• Ability to use Microsoft Office applications including diary management
• Ability to organise and prioritise workload
• Good communication skills both verbally and in writing
• RSA 3 or equivalent qualification

Package Description

37 hours per week, 27 days holiday + 8 bank holidays, defined contribution pension scheme, company sick pay, group discount scheme.

About the Company

The role of Cumbria & Lancashire CRC is to rehabilitate service users, reduce reoffending and protect the public and we are one of six CRCs operated by Sodexo Justice Services in the UK.  We work with service users both in the community and in custody to deliver the sentence of the court, to rehabilitate them and to provide a range of programmes and interventions to turn their lives around.  We deliver effective offender management and rehabilitation services to low and medium risk service users and our highly skilled staff work in a range of disciplines to make a real difference.  Our aim is to create a better future for the people we work with – service users, victims and their families and local communities.  We are proud to have strong relationships with other criminal justice agencies, local authorities, health trusts, employment and training providers, and work with contracted partners to enhance delivery to our service users. 

We serve the counties from the 6 major towns: Preston, Accrington, Carlisle, Barrow, Blackpool, Workington.  Cumbria & Lancashire CRC is an Equal Opportunities employer. All applicants are considered on the basis of suitability for the post, irrespective of race, gender, sexual orientation, disability, age or religion.