Assistant Yield Manager

Job Introduction

Our heritage is built on catering and hospitality experience and fuelled by our passion for exceptional food and service. For over 40 years we have been providing bespoke catering and hospitality services for sports stadia, racecourses, visitor, attractions, historic venues, major events and premium airline lounges. Recognised across the globe for hospitality, we help create exceptional moments at extraordinary events such as Royal Ascot, Tour de France and RHS Chelsea Flower Show.

For more information on the company see Careers in Sports and Leisure

Role Responsibility

• Support the Yield Manager to drive occupancy through management of the business mix and maximizing spend per head
• Day to day supervision of the reservations team and providing support and coaching to the team and working with the team to maximise upselling opportunities.
• Become a ‘super user’ of Optimo, ensuring the proper management of the system and contribute towards the development and maintenance of new Revenue Management systems and processes.
• Ensure the reservations team maintain standards and quality across all areas of the business functions and they are provided with accurate and up to date product information
• Providing reporting on all cruise availability to key stakeholders within the business
• Support Yield Manager in updating daily trading reports and weekly dashboards
• Process cruise reservations received by phone into the Optimo booking system in line with the KPI framework when required and instructed by the team supervisor or manager
• Provide customers with accurate product information
• Process payments in line with company procedures
• Undertake front line Reception duties where required
• Check the the OTA extranets on a regular basis, ensuring accuracy of cruise availability, product descriptions and imagery.
• Assist with training of departmental staff
• Support FAM trips and exhibitions as required

The Ideal Candidate

• Essential
• At least 2 years experience within the tourism and hospitality industry
• Excellent written and spoken English
• Good level of numeracy
• Computer literate – especially in Microsoft Office
• Effective telephone manner
• High standard of personal presentation

   

• Desirable
•  4 - 5 star hotel reservation or reception experience
• Previous work experience within service led industry

Package Description

• To support the Yield Manager in planning, organizing, optimizing and directing all revenue management in B2C and B2B2C market segments for the Bateaux business

   

• To assist in the effective operation of the Reservations team through the provision of team supervision and service delivery

About the Company

In the UK and Ireland, Sodexo employs some 37,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their age, disability, gender, transgender, marital or family status, race or ethnicity, religious belief of sexual orientation are welcome to and included within our business.