Airport Lounge Supervisor

Job Introduction

About the Role 

Airport Lounge Supervisor at Lufthansa Lounge London Heathrow 

We’re experience makers.

And food fanatics.

And we’re hiring.

Every ingredient, every moment, and every venue is another opportunity to make memories for guests around the world. Work alongside a team of creators that delivers the best of the local culinary culture. At Sodexo Live! you get to serve-up unforgettable experiences every single day.

Be part of something greater.

Do you have a passion for people? Would your ideal job be working in an exciting, lively environment at an airport? If so, we have a fantastic opportunity to join us at Lufthansa Lounge London Heathrow.

With customer service at the heart of what you do, you’ll be the first friendly face our visitors will see, and you’ll set the tone for each guest’s experience.

You’ll bring our service to life, by engaging with guests, creating a memorable pre-flight experience. You’ll play your part in getting the world moving again and brining families together!

We maintain the highest of standards and, with your help, we’ll be ensuring that all our services are delivered with care, flair and of course, a winning smile!

You must be able to provide 5 years working history and 5 years address.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.

Role Responsibility

• Assist with overseeing the day-to-day operations including efficiency and quality.
• Working with the BOH team to drive the service excellence.
• Ensuring strict adherence to all H&S and Food Safety guidelines and systems.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Oversee the ordering off all produce to always ensure sufficient supplies of all F&B and other materials.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Provide training and guidance to service staff. Oversee staff performance, train and coach staff to ensure a smooth operation.
• Monitor staff punctuality and grooming and guide as required.
• Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to lounge manager.
• Participate in monthly beverage inventory.
• Assisting guests with any problems or needs.

The Ideal Candidate

• Your excellent attention to detail, and good communication skills will ensure that you'll become an invaluable part of our team.
• You’ll also have excellent organisational skills and love to provide service with a smile.
• If you are a self-motivated individual, who can work, flexible hours, on their own as well as in a team, and have experience in hospitality, we would love to hear from you!
• You must provide 5 years employment history and proof of address.

Package Description

• 40 hours per week
• £15.75 rate per hour
• 4 days on 2 days off
• Mixed shift pattern: early (4:30-13:30) and late (13:30-23:00)
• Many employee benefits, rewards and recognition

About the Company

Sodexo Live!
We’re Experience Makers. 
And go-getters, fanatic foodies, and community pillars. 

At Sodexo Live! build a career where ‘everyday’ is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories. 
 
After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. 
Because at Sodexo Live! we’re so much more.

 Be part of something greater

Why choose Sodexo Live! – 

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won’t just craft the moment… you’ll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. 

Other venues in the UK include, Fulham FC, the ACC Liverpool, and Edinburgh’s magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That’s why we are proud to focus on people’s essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.